Wrong referrals - a glitch?

ievajen
Contributor

I got today a bunch of referral sales which Im not referring,
is it a system glitch, or someone put a wrong ref ID;
I emailed, seems stopped now 

1 ACCEPTED SOLUTION

CrazyMermaid
Valued Contributor II

You can get referrals for items you didn't actively refer. Once your cookie is attached to a customer, you get a referral on anything they buy during the cookie timeperiod.  I think it is about 30 days. I don't remember exactly. 

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3 REPLIES 3

Lisa-B
Moderator
Moderator

Hi @ievajen Thank you for flagging this issues, I have passed this over to our Team for investigation.

Lisa 🌺

 

CrazyMermaid
Valued Contributor II

You can get referrals for items you didn't actively refer. Once your cookie is attached to a customer, you get a referral on anything they buy during the cookie timeperiod.  I think it is about 30 days. I don't remember exactly. 

thank you, didnt know about that cookie, maybe customer have many sisters and ordered for each one a t-shirt