Yellow Warning DOES show for customers!

[Connie]

I made an envelope, ignoring the ridiculous yellow warnings that are now applied to previously correct designs. I was able to post for sale. So I viewed the product in another browser, not logged in, and found out that while customers CAN personalize and add to cart, if they go into the DESIGN tool, they get the yellow warnings! I thought we were told that the yellow warnings are only for designers,and customers won't see them?

[Cat]

Hmmmm... I'm wondering if those are different warnings. I've always had "issues" when designing envelopes because you get those sorts of warnings if the artwork on the inside or on the back flap extends beyond the bleed. I experimented with one and I'm getting mixed/odd results - like I can't exactly re-create the old messages that I got before (which, if I remember correctly, said something about images wrapping around to other parts of the envelope or something like that?)

Well anyhow, can you post a link to your envelope? I'd be happy to take a look and see if I'm getting the warnings.

And, it would be oh so helpful if someone official could clarify, because I've never really understood why the envelopes behaved differently in terms of that sort of thing than the other products did. I'm not sure if there actually is an issue with artwork extending beyond the bleed for that particular product, or if it's just a difference in how the error messages are set up.

[Connie]

Here's the link to the envelope. It's based on an existing envelope I had, that originally didn't have any warnings, and now that fist one does, too.

https://www.zazzle.com/navy_blue_gold_agate_gemstone_marble_wedding_envelope-256528547078762256

[Cat]

Yup. I can see them - and they appear to be the new messages rather than the ones we used to see on envelopes. Hopefully Zazzle will chime in here - I still don't know if envelopes are some sort of a unique case - like they're made/folded in such a way that extending stuff beyond the bleed results in an actual problem - or if it's just a bug in how the messages are displayed.

[Marcia]

I remember reading here on the forum a week or two before the yellow warnings started to appear on other products, that envelopes were a problem. Yes, I can confirm that on envelopes the yellow warnings are showing up. I had a client emailing me asking if that was a problem that they had a yellow warning on the envelope they wanted to purchase. I told her to ignore it.