Automatic message when customer text designers

[calartcreations]

Hello! I would like to know if we can create automatic messages on Zazzle for customers when they write to us, I have realized that customers mainly write me when they want to make a change to a design they already order and they want to know if is still possible, they want to return a product or they want to make a custom order, so I would like to create an automatic message something like Hello!....thanks for your purchase... if you need to change your order check this link... if you want to make a return read this article....if you want to make a custom design send me .....or visit Zazzle customer service here.. Do we have this tool on Zazzle?

Thanks in advance for your comments and/or suggestions.

[Pádraig]

Hi @calartcreations,

Thanks for your suggestion. I'll forward this to our team for further consideration.

Pádraig 🙂

[PenguinPower]

Unless it’s changed, you can do this. Go to your messages, look at the upper right of the page for settings. The message box is labeled headline in my mobile browser, but it is an automatic reply, I believe. 

[calartcreations]

Thanks for your suggestion!

[Mariholly]

There is a very general automatic response to indicate that they contact the customer service team, not as specific as you propose. This type of consultation is quite common. In my opinion, it would be much faster to be able to report this query directly and the customer does not have to do anything else and the customer service team contacts them in some way. Sometimes they don't even read our responses or they feel lost and while the product is manufactured, shipped and rejected... I'm just in that process with a client... I think they don't understand that I don't have authorization to modify, nor cancel, not even see your order. Well, in my case it's more complicated because I don't speak English, I use a translator, and I live in Europe and it's hard to coincide in time...

[calartcreations]

Thanks to everyone for your answers and comments!