Matchboxes ‘under review’ 2 months

[Marblewave]

I designed some matchboxes in mid-November, but they’re still showing as “under review”. Just wondering if there’s any particular reason for this? Other products (espadrilles) are only ‘under review’ for a few days.

[Mark]

Hey @Marblewave,

Sorry to hear about this issue. I flagged it with the team and hope it will be sorted soon.

Thanks.

[Harmony]

mine usually are addressed in a couple days. Now its been more than a week

[Marblewave]

Thanks @Mark 😃

[Mark · Accepted solution]

Hey @Marblewave,

The team has advised that this is a technical issue they are working to fix.

In the meantime, can you please resubmit your designs so they can be approved?

Thanks!

[Marblewave]

Thanks for the update, @Mark 

Will re-submit the designs as you recommend.