Royalty amount shows as $11.65 in my Royalty History, but sales notification email tells me $0.22!

[WHS_Designs]

I had an order was placed on April 1, 2025, for a foam board.
As per my Royalty History report, the royalty is showing as $11.65.

On the early morning of April 4, 2025, I was sent a sales email notification that this order had been printed and my royalty was reported as $0.22.

What??

This is not a transfer sale. There is no 't' notation next to this order. The only notation there is a 'c' for customization.

I immediately reached out to Zazzle with this notification email, asking for clarification. As of the date of this post, no response has been forthcoming.

What happened this afternoon is that the order got cancelled.

I know this only because (a) my Earnings Summary total shows a drop of $11+ and (b) my Earnings & Transaction History shows that the transaction has gone pink.

So what has this product been printed on that I have yet to get any royalty on?

Could someone from Zazzle provide an explanation, please?

Thank You
Hui

[JerryLambert]

I posted the same thing in February. No response either. Mine cleared in my earnings history and never went pink. I assume I was paid properly for it. I haven't done the math to see. 

My previous post below.:

The sales notification emails are showing an incorrect royalty. I have seen this a few times recently. This one I received today. 

Here is what shows in my Royalty History

Attorney at Law Black and Gold c JerryLambert zazzle_businesscard 256-15092472-5989058 169-24364182-7737465

None

2/25/2025 8:18:54 AM

5

$71.00

12.9%

$9.20 USD

$9.20

and in my earnings history

2/25/2025

JerryLambert

Royalty on Product 256-15092472-5989058

pending

$9.20

There is no upcharge, there is no other listing for this transaction in my back-end and I have received no notification of the actual royalty.  I am assuming that the correct royalties will be paid. Is this a bug or am I missing something? 

[JerryLambert]

I posted about the same thing in February. Mine didn't go pink in my earnings history. I assume I was paid for it, I haven't done the math. 

Below is my original post:

The sales notification emails are showing an incorrect royalty. I have seen this a few times recently. This one I received today. 

Here is what shows in my Royalty History

Attorney at Law Black and Gold c JerryLambert zazzle_businesscard 256-15092472-5989058 169-24364182-7737465

None

2/25/2025 8:18:54 AM

5

$71.00

12.9%

$9.20 USD

$9.20

and in my earnings history

2/25/2025

JerryLambert

Royalty on Product 256-15092472-5989058

pending

$9.20

There is no upcharge, there is no other listing for this transaction in my back-end and I have received no notification of the actual royalty.  I am assuming that the correct royalties will be paid. Is this a bug or am I missing something? 

[JerryLambert]

I posted about the same thing in February. Mine didn't go pink in my earnings history. I assume I was paid for it, I haven't done the math. The royalty was $9.20 and the notification email said 20 cent royalty. 

Here is my original post if anyone at Z wants to look at it. It's a pro board. It won't let me repost the info in here for some reason.  https://community.zazzle.com/t5/pro-silver-private/incorrect-sales-notification-emails/m-p/191463

[WHS_Designs]

@JerryLambert thanks for chiming in, Jerry. good to see that I'm not alone!

[Jadendreamer13]

The link to your previous posting says, “access denied,” when I tried to click it….

[JerryLambert]

it's a private forum. I had a habit of only posting in the Pro boards in the old forums. I'm still trying to get used to these new forums. 🙂

[James · Accepted solution]

We're currently looking into this. There seems to be a mis-connect with the email notifications. What you see in your account is the true figure. 

[WHS_Designs]

@James @Thank you for confirming this!