Store not staying "pinned"

[Shar-Ken]

I panicked for a minute because when I go to "my stores" only my secondary store shows up and is "pinned".  When I go to the drop down box,  thankfully, my main store is listed.  So then I click on it and it is placed in its rightful place but it disappears once I leave the page ( "my stores").  I tried re-pinning it but it does not "stick".  I checked to make sure that I had not mistakenly set it to "private".  I had not.   If anyone has an answer to this puzzle, I would be very grateful even though this is not a huge deal but annoying.   I should also say that I can go to my store even though it is not showing as being listed  with "my stores".

[chefcateringbiz]

I asked about this a while back and didn't get an answer; moderator had no idea what I was talking about, which was frustrating. I just live with it now, pain in the neck that it is.

[Shar-Ken]

Chefcateringbiz, appreciate your chiming in and hopefully you will also find your answer here as well.  Good luck.

[Sara_H · Accepted solution]

@Shar-Ken  It could be a browser issue. Are you on windows or mac?

I have several stores and can pin them/unpin to my profile no problem (firefox/windows) but I do have my adblock turned off for zazzle

Have you pinned from your stores tab from your profile?

I've just unpinned one - had to click it a couple of times for it to unpin itself then hit refresh - and it had disappeared as expected and moved to the 'public' dropdown then I went to pin it again and it pinned as expected and moved to the pinned section.

Also double check in your stores advanced settings

that there's a check box next to both your stores - submit to save (I think this will be checked as I can see both stores when I go to your profile )

[Shar-Ken]

Sara_H, after reading your response, I went to my store and tried a few things. At first, it was the same thing--my store would not stay pinned.  But then I went to my store's "main" page and noticed that by my store's title was an arrow.  I clicked on it and there was a place to add back my store with the pin.  When I then checked out the page where the problem was, sure enough there was my store with the blue pin showing as it was before this problem.  I wish I knew what caused this to occur, but I at least know now another place where I can go to correct the problem if it happens again.   Thank you, Sara for reaching out to help.

[LakeEffects]

Thanks for sharing this! I had been having this (slightly) annoying issue for a couple weeks. I never saw that little pushpin image next to the store title before. It's either white for on or gray for off. I wonder how long that has been there? 🙂

[SilverSeas]

Could you please explain what Pinned means for a store?  And what is the difference between 'pinned', 'private' and 'public'?   What setting is correct for an open store?   My store seems stuck on pinned.  Is that good?

[Sara_H]

@SilverSeas  Yes - for pinned it's easier to get to your store from your earnings page https://www.zazzle.com/my/earnings/summary as pinned store appears in the drop down when you hover over your name (on desktop)

When you have multiple stores it's handy

Private means no one can see it - public means they can

edited to add - there's no real explanation in the help files apart from this one https://help.zazzle.com/hc/en-us/articles/220432247-Setting-Stores-and-Products-to-Private-Hidden

[SilverSeas]

Thank you, Sara_H.  I will leave it set to Pinned.