And the hits keep coming.......

[RMorganSnapshot]

Lack of views, next to no sales, zRank indiscriminately drops from 6 to 5, and now an email that says we'll cancel any further orders of this item.

https://www.zazzle.com/z/axj91l7h?rf=238175473570418167

The reason, "the product contains an image or text that extends beyond our dotted safe line". So if I choose to not recreate it, further orders will be cancelled. Are they basing it on the background red burst or the lettering though? The red burst doesn't matter as it's part of the background which would be encouraged to extend to the "bleed" line (and it doesn't). Everything is inside the blue "finished print area". Yes the lettering (and background) is outside the "green" safe line but the preview shows it as printing perfectly fine. If the preview isn't showing a proper representation of the final product, what do we have the preview for? 🤔

Their own examples in the "help" show everything inside that blue line as being printed. The frustration continues.........

[Cat]

I think they mean that your text extends beyond the green safe line. The blue line is where they aim to make the cut, but it's not always accurate, so you're supposed to make sure that anything important (like text) is within the green "safe" line. 

I didn't know that they'd delete your design if it didn't comply with the safe line recommendations though! Hmmm... 

[RMorganSnapshot]

Not delete, cancel any further orders. But again. If their preview image shows as how the product will be printed, then all this shouldn't be a problem. If it DOESN'T show as how the product will be printed, then we are all false advertising.

This is what I was referencing from the help page. This is from the "bad" design example. Notice everything inside that blue line is printed.

[AirTwin]

I didn't know they would cancel orders either, I had always worried about something like this going through printing and shipping.

@RMorganSnapshot   It's upsetting, but it's good to know so you won't lose future sales.

[SJoy]

This gives me a red flag.  I have never heard of Z emailing a creator about such a thing.  With various scam emails out there, the first thing I would probably do is to contact Zazzle tomorrow to ensure that the email is legit from them before moving forward.  

[PenguinPower]

The solid blue line is the estimated cut line for the product, but there's possible variation... the green line is within that variation, so is considered to be "safe".. 

[RMorganSnapshot]

Yes I completely understand that. But again, if the product preview shows as correct, where is there a problem? If the preview isn't correct in how the product will be printed, then it's false advertising.

[PenguinPower]

I don't think you do understand.... or at least you do not wish to. No, it's not false advertising. It is accepted that printing and cutting items is not laser precise.. not for Zazzle or anyone else who prints things. if it were there would be no need for a bleed or for a safe area. This is nothing new. Zazzle makes it quite plain that the blue line is the area that they will attempt to cut to BUT that area is not guaranteed to be precise. It may vary as much as to the green line. The preview is a representation, not a guarantee. It's not false advertising, it's reality. Just fix your product and going forward keep an eye on those guidelines. 

[RMorganSnapshot]

Actually no I'm not going to accept it as reality. If the presentation shown isn't what the customer is going to receive then it IS in fact false advertising. Actually that is what a bleed area is for. Why do you think they suggest that any background image be sized to the bleed line? To make sure it covers the entire object. As shown, even in their own example, everything beyond that "safe" green line and up to the blue line is being printed. If someone isn't cutting the item at the blue line then they aren't doing their job correctly. That likely 1/4" of "safe space" between the blue and green line is completely wasted as far as design goes if they can't be any more precise than that. This is my design "corrected" to have everything inside that safe line. My design is 11x3 as the magnet is.

If some of the red burst gets cut off during printing then that is fine but there should be no problem with the lettering if these magnets are truly 11x3 with my original design.

[ilonagarden]

just change it

[PenguinPower]

Alrighty then... I suppose you expect your burger to look like the ad when you walk into Micky D's too? Do you shout at them and call it false advertising? 🤷

It's not you know.. but they do carefully cull through mountains of buns to find one with the exact right configuration of sesame seeds... they do have a food stylist make sure that each lettuce leaf drapes gracefully and that the tomatoes are lovely and ripe, sliced thick and have a perfect amount of shine.. and that the pickles peep alluringly from the bun..  It is "possible" to walk into any store and get that beautiful burger? Well, as it's technically made only with products that actually could be shipped to a store (that keeps it legal), it's possible, BUT if you've ever actually eaten fast food, you know, I am sure, that it's highly unlikely. You are going to get a squashed looking thing thrown together by a teenager, with an anemic and probably see through slice of tomato, some wilted lettuce and a lonely pickle chip in the middle,  and a big dent in the top, because they threw your drink into the bag on top of it.. and you eat it anyway.

Just as food stores can show you that dazzling burger and it's not "false advertising", Zazzle isn't required to, nor are they going to give you a preview of every possible variation of trim that just might happen... they give you a preview which is an ideal representation of what they are aiming for and generally they are pretty good at giving you just that. Certainly much better than your typical burger. 

[Waqar_Muhammad]

Don't blame Zazzle, accept reality. The safety margin area is a zone within the main print area where there's a risk of being cut due to possible print shift errors. Critical text or images that must appear on the final printed document should not be placed in the safety margin area, as they may be affected by the cutting process.

Image reference: https://www.drsi.net/blog/quick-guide-to-creating-a-print-ready-file

[chuamishael]

It's a good thing this discussion came up, I might have to redesign some of my products, specially on those stickers, I might have those text go over green line.... but I saw many designs specially those round buttons and round stickers where the text where intentionally wrapped around outside the green border tho.

[Artsiren]

Yeah, I had an order cancelled a while ago, and a few days later the email about deleting the design and making a new one that fit inside the lines. Actually in my case, it was a circular design (circular sticker) with a black outer ring designed to go outside the lines, as a kind of 'bleed'. In other words it was deliberate.

So I was pretty annoyed it got cancelled. I did it to avoid having the black outer border of the sticker and then a separate white (non-printed) area outside that.

But it was an easy fix - I just shrunk the design to fit inside the lines and set the background color to black to ensure no white ring around the edge. Functionally, the same thing - I guess there's some kind of automated error detection involved, that cancelled the order.