I don't know abt everyone else, but tbh, after 18 years on Zazzle, attaining Pro Silver, etc... I am at a point where the constant changes, not least the most recent royalty rate and affiliate changes, and the number and frequency of major glitches, has driven me to the verge of leaving the site permanently in the near future unless by some miracle things return to "normal" REALLY soon. I have not made a NON-3rd party sale from any of my shops since the royalty rate changes. I absolutely cannot stay on a site that offers me pennies for a product they sell for large profit. I have jumped through so many hoops for Zazzle in the past decade! I never fully recovered from the search changes in 2012. I used to make a few hundred a month, over 1k during holidays. Now I struggle to make $100 in ANY month, and in fact have had a few months with no payout the past 1-2 years.  I add new listings regularly, have no hidden designs to update, I delete all non-sellers older than 2 yrs as instructed, and have updated every listing on every product with views but no sales... and still coming up empty handed. Now my understanding is that because I refuse to list at 10% royalty and accept earnings that wouldn't even support me in Mexico or India (and I have lived in both, so I would know), that my shops and designs are hidden from the MP?!?!  What does it take, Zazzle?  What can Zazzle do to make it worth my staying? (and I am NOT by far the only one pondering this). Because if this does NOT change, I will have no choice but to look elsewhere. And I really do not want to have to do that after nearly two decades here! ... View more

I just had a sale that was *not* referred but it still ended up with the percentage as if it had been referred by 3rd party. The final earnings were cut nearly in half as if it was 3rd party referred and not "None" like it was. Anyone else see this issue today? This was on an 80 invitation order. ... View more

Lately, I’ve noticed that around 95% of my sales are coming through third-party and it's really discouraging. The earnings from these sales are significantly lower compared to how it was before, and it's starting to feel like all the effort I put into designing and promoting isn't paying off fairly. ... View more

On MS Edge, I came across the new "test-phase" personalization form on customizable pillows of mine. While I like the new approach and look, there are several issues with it in its current state, and some design (and product) realities may not have been taken into consideration. I've only checked it on a desktop so far, and haven't seen it on other products but pillows yet. Please note that these issues are already affecting regular products in the marketplace and may lead to missed sales. MAIN ISSUES The template text fields miss all their labels, and the customer is editing blindly. This may not be an issue on simple designs, but as soon as you have several options, you're lost. Plus, you make all the designers' efforts to provide informative labels obsolete. Template images can only be chosen by clicking on them in the preview. There is no separate choice in the editing/personalization section showing all available image templates, nor are their labels shown, with potential information for the customers (e.g. suggested image size or type etc) provided by the designer. This makes transparent placeholder images impossible to spot and choose, and on complex designs with small, overlapping, and/or clustered imagery, the only-by-clicking/tipping choice will become a gambling game. Screeenshots actual/regular vs new personalization form (on 1920 ws & desktop). The green rectangle on the actual form shows the field labeling, the red marking on the new ones shows the blind walkthrough without.    OTHER THOUGHTS and potential Issues in need for dedicated approach/solving A template field or image can be used multiple times, in multiple/different places (e.g. front + back or on all calendar pages), and in different ways (e.g. flipped or diff. font). This has to be taken into consideration and addressed when setting up the form. As a side note and FYI, this already doesn't work properly in the new image adjustment tool. Design and template elements can be placed on so-called background areas wrapping around the whole product as well as separately on the different faces (e.g. envelopes, gift bags, etc). Suggestion: To keep the field list neat, you can put labels in dropdown areas or small popups showing at hovering/clicking on an icon. Suggestion: Show image template previews (with labels) also on the left side to make them easier to handle, and to make available also invisible or small assets. Nice to have: Give us a dedicated Get Started / Information tool where we can put our dedicated design infos (remarks, tips, etc) and that is shown at the beginning of the form hidden in a collapsing segment or a popup. Note: Some template borders don't show up well on shaped previews. Important: Image adjustments must either be applied on all copies of that template placed on the product, or made to be applied on any duplicate separately. NOTE: This does NOT work correctly on the already existing adjustment tool, in other words, only one element is changed while duplicates aren't.  Please solve the labeling issue or designers (and you) may lose sales. Thanks! P.S. If you want more info on the adjustment issues, glad to explain it further, if you plan to address the problem. Edit: another old/new screenshot:         ... View more

Attention moderators: gift boxes discontinued? while doing some product optimization, found lots of gift boxes ( in my shop sections) marked in red—“product has been discontinued.”  There is no drop-down to change to another size or color. So are they discontinued, and should be deleted? I checked in blank products, and create your own, they’re still available to create new products, and in the view other products, they are still available to purchase. This is crazy making. Either they are discontinued or out of stock, z please choose a lane, I’m getting dizzy and feeling (pun alert) boxed in. Thanks in advance. ... View more

https://help.zazzle.com/hc/en-us/articles/25534893678103-Overview-of-the-Zazzle-Reviews-Program  ... View more

How to resolve the error that says "the address you've entered does not match the US Postal Service records." ... View more

I've received 2 1-star reviews in the last couple of months on my window clings. The dissatisfaction seems to come from the clings not sticking! Since this is a quality issue beyond my control, I'll likely be pulling my designs from my shop. They are a best seller for me but I can't afford the negative reviews.  Customer review: "The worst stickers I've ever bought. None of them were cut properly and a couple of my stickers got stretched out due to this. They also were on less than a week before they peeled off. We followed all the directions to apply. I'd show pictures but I don't have them on my vehicle anymore due to these problems." ... View more

So how about this solution… Could Zazzle request private feedback from customers about any issues before allowing them to leave a public review? This way, customers are given the opportunity to resolve any lingering issues before they leave mostly unfair public reviews for designers. Most bad reviews are related to poor quality issues, missing items, shipping issues, and other problems that should be resolved by Zazzle Customer Support and are not the fault of the designers. Customers leave a one star review to get attention when they can’t get customer service. I understand it gets busy and some customers may be impatient, but asking for a public review before ensuring their issues have been addressed is just asking for an angry review from unsatisfied customers. If Zazzle is addressing these issues after seeing the bad reviews, it doesn’t do the designers any good since the reviews remain and reduce our store rating. Zazzle is not like Etsy or Amazon where the store owner has a lot of control over what the customer gets so the review request process should be different. Zazzle needs to do more to make it clear that the designers are NOT fulfilling the orders. In a one star review caused by not receiving her order, a customer went as far as to say that she believes this issue is more the individual and not Zazzle because she doesn’t know that the individual store owners have nothing to do with fulfilling her orders and that it’s 100% Zazzle’s responsibility. Obviously this review blaming me for not receiving her order is completely misguided and unfair but the review still appears in public attached to me with no option to clear things up with the customer which Zazzle should have done. It’s been disheartening to see one bad review after another because of Zazzle issues (which I understand may be disheartening for Zazzle because of some makers who seem to have zero quality control which make me upset too). 2024-2025 have been the worst for bad reviews which indicates it’s getting worse. Most issues could have been addressed by Zazzle if the customers were given the opportunity to get them resolved before being given the opportunity to leave bad reviews that hurt designers more than anything when it’s not our fault at all. ... View more

I hate to report this but I was searching 4th of July mugs and on the first page it's spammed with tons of mugs that all have nothing on them but black. I already reported the design and the account doing it, but it was just so upsetting to see this because Zazzle failed to catch the spam. It also makes the whole website look cheap. If customers come here to search 4th of July mugs and see this, they will just click off. To note, they may have done this with AI. I know that with the paid AI program, you can have it log in and possibly created tons of products.  ... View more

I have an account on Instagram but, it has changed a lot and not sure how to advertise my Zazzle store to it.  At one point we just had to put in the link but not sure how to share. 😞  ... View more

Zazzle sent me a payment to PayPal, but PayPal refused to accept it. What will happen to the money? ... View more

I have changed my royalty rate 2-3 days ago but it seems it didn't stick. Is this a general issue or perhaps is it too early in the morning (afternoon for me) to see the updates today? Thanks. ... View more

Howdy! So I'm on the move a lot, and end up saving a lot of designs. Mainly baby clothes at the moment (with Frost Babies, for now, will do other critters later). However, there is no “sell it” option on mobile. While I've gotten most products up on desktop, it’s a bit annoying to constantly need to go to my computer to sell things.  Is it a problem with the mobile site or is my account limited?   ... View more