Search Function Not Working in Store Backend

[Jadendreamer13]

This has been an ongoing problem with Zazzle that really needs to be fixed. The search function in the backend does not yield results for some products in the backend even if I search by the product’s exact name. This issue makes it difficult to find, edit, or optimize products—and to manage my store. Can you please address this issue? Here are links to products that are experiencing this issue. Thanks.

https://www.zazzle.com/pink_floral_heart_worlds_best_mom_mothers_day_t_shirt-256231096402934759

https://www.zazzle.com/pink_hearts_mom_university_mothers_day_tri_blend_shirt-256453001905659038

https://www.zazzle.com/pink_floral_mom_forever_my_friend_mothers_day_t_shirt-256095574399290818

[Scott]

Apologies for the false-positive above. Engineering is still working on a fix for this issue.

[mgdesigns]

Thanks for the update because yes, it's not solved. The ones I know are not showing are still not showing in the backend. Hopefully this is fixed soon!

[mgdesigns]

I just tested this and I think @Zorinda  is right

https://www.zazzle.com/sage_green_wildflowers_boho_save_the_date-256298638945415013

This is the only product I have that I created on 02/12. I can see it's in the correct department tree and I can find it under "save the date" and "sage green". I tested some products prior to this date and I can find them.

/

https://www.zazzle.com/blush_pink_wildflowers_boho_save_the_date-256517948698349478

This one is created on 02/13 and it does not show up on the backend no matter what I search for. The ones after this date don't show up either.

Please let us know if we should still create new products or it's a waste of time as they might be affected in the marketplace visibility too.

Are only a few of us affected or is this impacting everyone?

[jophb]

Yes, I can find everything before that date just fine. It's just anything after.  And they are also not showing in their assigned categories either, so I can't even use that as a work around to find things. I have to physically scroll through all products to find anything.

[BKMuir]

Everything created before 3/28/25 is showing in marketplace.

Nothing created in April is showing.

[mgdesigns]

You can find your products created from 02/12 to 3/28? Can you please test this to be sure? It might help Zazzle find the issue, thanks!

[Zorinda]

Funny, after an analysis I did last night I’m missing 9,000ish products in the market over several stores.  All is most definitely not well.  Still awaiting responses to multiple Proseller support emails. 

[BKMuir]

All products in Marketplace today.

[jophb]

This feed is about the backend specifically.  I still cannot search in my creator backend management for any products created after 2/12/25.  They are all on the front end marketplace.

[BKMuir]

Sorry - I just checked "search in back-end" -- Nothing created in April is located (most are bee related and "bee" or "bees" finds only older items)

[BKMuir]

I just realized this when looking for my newest clocks.
Searching "clock" in back-end, newest to oldest: this is the most recent: created 1/25/25

https://www.zazzle.com/clock_black_ship_helm-256553623738419777

Not showing:

created 4/8/25 - https://www.zazzle.com/clock_yellow_and_black_bees-256008662937732934
created 3/21/25 - https://www.zazzle.com/clock_red_triangle_markers-256208631068091767

[TreasuresbyLola]

In Store Management when searching for some products, they are not found. When I switch to Public Store, it’s found.

Collections In Store Management it’s there just not in product Categories, and yes, in Product Details I do have it in the Category I am searching.

I always set my products to Public, not Hidden.
I only have one store.

Each time this happens, I double check product details. It’s not hidden and is set to Public.

My collections are associated with an image number of the painting theme collection. In this case I searched for 2584. But it seems to happen randomly with other collections.

I have noticed that it happens with the newer (number collections) and random categories. The new number collections start a few collections down from the top in Collections.

It happens when I first create and I give it a time to show up (in this case 2 months) but it’s still happening.

Very frustrating when checking the status of (number of views, sold, etc) certain categories of my products and I have to go to Collections. I can’t get those details in Public Store or Collections and I have to open the actual individual product to see details.

Lola J.

Store link:  https://www.zazzle.com/store/treasures_by_lola/products?ps=96&pg=4

[Sara_H]

@TreasuresbyLola  it's a bug and you're not the only one. Items created from end Jan/Feb and until now are not indexing into their department correctly which means they can't be searched for using whatever term you use

https://community.zazzle.com/t5/technical-issues/search-function-not-working-in-store-backend/td-p/1...

It's known about but we have yet to hear if or when it will be fixed

[TreasuresbyLola]

It's been very frustrating.

[almdrs]

You have to fix it. I have to go through many pages to access what I want to find.
The indexing stopped working more than 2 months ago.