Royalty AND Referral from 24th June Cancelled

[NigelSutherland]

Annoying as they amounted to $57 combined. Why would the order be cancelled after 10 days?

[DancingPelican]

Lots of reasons for a customer to cancel, i.e. they were not happy with the product(s); print quality was poor; product received damaged; product received too late; they changed their mind; etc.  It IS annoying to lose a sale like that. Been there!

[NigelSutherland]

Good news! They've just been reordered (on 4th July) and this time the combined royalty and referral earnings is $64 😃👍

[DancingPelican]

Fantastic!

[NigelSutherland]

It's recorded as "Self", so I can only think it's come from a list I posted on Benable. 😃

[ColsCreations]

The Self referral - was it a Cross-Promotion one (15% because your RFid was in it) or a Self-Promotion one (higher variable rate because it was a clean link)?

@NigelSutherland 

[ColsCreations]

@NigelSutherland 

Since you mentioned Benable I tried to answer my question myself by looking at some of your lists and their links. All of the items I happened to look at, whether for a collection or individual product, they're all auto-affiliate links for Benable. Meaning if a sale occurs through one, Benable will get the flat 15% commission from Zazzle as the Referrer, and in turn Benable will pay you peanuts out of that as your share of the referral commission. Further more,  since this makes it a 3rd Party sale, your royalties will be cut down, too. You're much better off using your own link.

[NigelSutherland]

I thought I had used my own link. I'll have to see if I can rectify that.

[NigelSutherland]

Not sure - Here are the notifications - first one is Royalty, second one is referral...

[MissRhoadie]

Great! @NigelSutherland  I am glad the customer reordered your products, and you got a larger payout.