Verify Account

[Mahriha]

Hi everyone,
i received this notification

what does it mean?

kind regards.

[PenguinPower]

looks like a fishing scam to me... don't click on anything.. 

[MOM]

@Mahriha  Be careful - this looks like a phishing attempt to me. How did you get this? Email, message center etc.? Actually I think you got this through the Notification Center. Does it have a Zazzle badge attached to it? I have gotten several of those messages. I ignored them and my account is still active. You better reach out to a real Zazzle contact to be on the safe site - do not reply to that message. ☝🏽

[Mahriha]

I received this through the Notification Center. When I clicked on it, I was redirected to Account Settings.

[MOM]

@Mahriha  Important: do NOT enter any info (right now). Scammers often mirror websites to collect your credentials. Reach out to Zazzle instead NOT using any link in the notification you have received.

[Jadendreamer13]

I got the same notification today. I did not open the link, because it looked like a phishing expedition to me.

[MOM]

@Jadendreamer13  I have gotten a ton of them in the beginning (many moons ago) but have not received one recently. Yes, times are though for scammers, they have to feed their 13 children too, sigh.

[Mahriha]

How is it possible to receive fraudulent notifications through Zazzle notifications? I thought the notifications (not messages or emails) were secure and could only be sent through the site’s system.

[Scott · Accepted solution]

That notification was from us. It should link to your account settings.

[Mahriha]

Thank you for the head up 👍

[ElizabethR]

What are we supposed to do -- edit our name, provide a phone number, or just check the accuracy of the information? 

[MOM]

@Scott Thanks Scott - I stand corrected. Your response is much appreciated!!

[Jadendreamer13]

Please explain why we are receiving that notification. Thanks.

[Wesha]

I got the same notification too! Please explain what we have to verify and how ....

And why some of us creators are getting this notification or is everyone getting it ? 

Thank you,

[Mansi]

Hello

I have second time received this notification to verify my account. I have my email id registered and verified but I am having problem with my phone number. I am from India and I am not able to verify my mobile number as they don't have Indian code in county list. 

Please help me to solve this issue. 

[aldercreek]

Hi Scott, I have also been asked to verify my account... Is there a way to verify my account without using a cell phone? I have a customer waiting for a response and Zazzle is blocking me from helping her until I use a cell phone code which I don't do... Please help me! The customer placed an order an d I am concerned she will return everything if I do not respond... I sent an email to Zazzle several days ago with NO response!

[Saimarts]

Hello Scott,

I hope you are doing well.

I am reaching out from Pakistan regarding an issue with account verification. I recently received a pop-up notification prompting me to verify my account. However, I noticed that my country is not listed in the dropdown menu.

Could you please guide me on how to proceed with the verification process? Additionally, I would like to know whether this verification requirement will affect my PayPal payments. I am expecting my earnings from January 2025 to be paid in March 2025, so I want to ensure there are no issues with the payout.

I would appreciate your assistance in resolving this matter at your earliest convenience. Thank you for your time and support.

[James]

Hi, 

To anyone who's Country does not show on our available list (therefor you cannot get an SMS verification), please contact our support team for further assistance here.

No, this verification is not tied to your payments. Thank you.

[James]

Hi, 

To anyone who's Country does not show on our available list (therefor you cannot get an SMS verification), please contact our support team for further assistance here.

No, this verification is not tied to your payments. Thank you.

[Saimarts]

Okay, Thanks a lot 

[vhCreativePhoto]

I received the same notice today, through the Zazzle notification system. Why would Zazzle need us to verify our already established accounts?

[Badeesie]

I haven't gotten it as of yet

[Barbara]

Not having seen this thread, I created another one, though my message showed up on my earnings page, and it said my info was incomplete. Sure enough, I'd left off the area code in my phone number, so I corrected it, but it would seem this month's payment will now be delayed because I changed something.

Colorwash's Home

[BKMuir]

I received message (shortly after Customer Service "verified" my account for me - I have no cell phone and rarely get messages) and clicked on the link. Nothing seemed amiss, so I ignored it, clicking out without making any changes.

[James]

The verification being asked for above is for your phone number and email. If one is missing than you most likely will receive this notification. Here is more info on the phone number verification we recently added, but these methods of verification are necessary for security of your account and is quite standard across most online accounts nowadays. 
If you do not have a mobile/cell number than you can tag me in the comments here and I can try to help, so your account won't be restricted in the future. 

Thanks. 

[ElizabethR]

Does that mean we are being forced into 2 step verifications. We have several phones fail and ended up with a new phone number. Marilyn can't get into her Facebook because of that.

[James]

We actually have customer support that is contactable as well as the community here which we reply to live, so that won't be an issue. 😊 We can always help when you need re-access. 

[vinathie]

Hi,
I'm Vietnamese, which country is not in SMS Account Verification list. I requested a manual account verification and got an email said that my account has ben verified.
Is that ok? And my account won't be restricted in the future, right?

[Wesha]

Hello @vinathie my country is also not in SMS verification list, would you please tell me how you did the manual verification done ? Did you write to Zazzle support ?

I got the notification to verify my account once again ....

[vinathie]

I contracted their support with the link in SMS Account Verification (Help section). My W-8Ben form had been verified, and I got an email said about that. So, I think if your ben form verified, then you are fine.

[Wesha]

Yes, my Ben form is verified, but I think we need to register our phone number too if they start 2 step sign-in in the future ...

[sanainvi]

Hello @vinathie 

I am from Pakistan and facing similar kind of problem of not getting country code in options , my email is verified and so does my ben form , so , this mobile phone verification wouldn't be an issue for me ?

[vinathie]

Hi,

All I got after contacting their support is "Your account has ben verified!". So I can't ensure about it.

[Mansi]

Hello 

I am also from India and I am facing similar problem. Did you get your account verified?

[James]

Hi @vinathie. Unless suspicious activity is detected on your Chat/Account then you should be fine. 😊

[Wesha]

Hello, I wanted to add my number but my country code is not available in the drop down list.

Its +91 India, kindly don't restrict my account for this in future @James 

Thank you,

[IconDoIt]

#James I have been getting help for my stores from another Zazzler who lives 150 miles away from me and has her own separate phone#.  We both need to access the back-end of my stores and account. If Zazzle switches to 2-Step logins, how can I ensure my helper retains ability to work on my stores at times when I'm not available?

Thanks.

Leslie

[Mansi]

Hello

I have second time received this notification to verify my account. I have my email id registered and verified but I am having problem with my phone number. I am from India and I am not able to verify my mobile number as they don't have Indian code in county list.

Please help me.  

[Wesha]

Same here @Mansi I got the notification to verify again yesterday.

Moderator @James please help us from India and some other countries who are not listed in the country codes for SMS verification, to register phone number, 

Thank you

[Mansi]

Hello

I have mailed Zazzle support team and they have helped me to verify my account.

[Wesha]

Hello @Mansi would you please tell me how the Z support has helped you in verifying the phone number ... I mean the process ? Has the notification stopped appearing regarding this after registering your number ?

Any help is much appreciated, thank you