Zazzle's entire payment & fee structure changed on April 1st 2025. Looks like your sales in question were for products in the 45% bracket (Office & School or Sports, Toys & Games).
Maybe you could post a screenshot of the sale from your royalty report?
OK, hold the phone. I just went through my royalty report and found a few from the past day or two that are "none" but the royalty is cut in half. They're not transfers so I'm at a loss. Hmmmm... (and Grrrrr...)
This is not good but I am guessing that these were all actually Referred sales, but since they are doing stuff behind the scenes to update our "reports", they are incorrectly showing as None right now? In this recent thread re the referral % no longer showing on the referral report, James said
We’ve made a recent change to help support upcoming improvements to your Earnings experience. We understand this may be a bit disruptive in the short term, but we believe it will lead to a better experience moving forward. Thanks for bearing with us as we work towards enhancing this section.
So maybe they are re-classifying things to be more descriptive than just None, Self or 3rdP and this is just some temp confusion?
Despite the lack of transparency, the very limited info shown on our "reports", the convoluted calculations, them acting as their own affiliate etc, I too have never not trusted them for things like this. So I really do believe this must be an error where 3rdP sales are being labeled as None. Because the alternative is that actual None sales are incorrectly being charged as 3rdP ones. And if that's the case they would need to 1) admit the mistake and 2) credit the affected designers. But because we as Designers have absolutely no way to know if a sale was 3rdP or None - we just have to take their word for it - they can play this out anyway they want.
Lots of stuff comes up in the forums as urgent, really needs fixing, really needs some official feedback ... and I brush most of it off as eh, they'll get to it when they get to it, it's not the end of the world. But this situation, this really does need an official response ASAP as it's causing mistrust and damaging their reputation.
I think you're right, and the Ambassador Program page still shows the Non-Referral option.
From the updated Ambassador FAQs .pdf. Which I have no idea where I originally downloaded it from, otherwise I'd keep the link handy for sharing.
Maybe I'm doing the math wrong, but on this sale, for example, I don't understand why I didn't receive the full royalty I thought I was entitled to on a non-referred sale...12.5% of $50.20 is $6.28 minus the 5% excess royalty fee of $2.51 equals $3.77, not $2.82. Am I missing something?
Your $2.82 is the correct Royalty for a Self or 3rdParty referred sale.
Was there are correlating referral earnings for it?
