Colorflow
Contributor

I continue to receive questions from customers about the Review Your Design box that pops up before the customer purchases an editable item.  I make all of my text editable, and if the customer does not change one line, a box pops up.  The box says r toScreenshot 2023-09-25 at 8.10.03 AM.png review your design and it shows the text not edited in red. But it does not ask if you would like to leave the text the way it is, it says review the following.  Because it is in red and does not ask if it is ok the way it is, or mention that they did not edit it, the customer assumes there is an error and reaches out to me.  Can you fix this to be clearer to the customer that is it just a reminder that they did not edit some text?  I would hate for anyone to lose sales because the customer thinks there is an issue.  thanks. 

1 Comment
Lisa-B
Moderator
Moderator

Hi @ Colorflow

Thank you for bringing this to our attention. I will be sure to pass this along to the Team.

Lisa 🌺