Customer Chat - Inquiring Minds Want To Know - Product Link Prompt

[ArtInspired]

Hi Zazzle Team

Thank you for your continuing efforts to improve the Zazzle experience.

I think it could be helpful to many of us designers if when a customer reaches out to us via customer chat that you prompt them to include the link to the product that they are asking about.

I've had many fun mystery solving conversations along these lines:😎
Can I make this in the color blue? (no product link included) 
I need to order this but I need this (no product link included)
Can you put this on a shirt? (no product link included)

As much as we all would like to be able to read the clients minds 😀 it would be so helpful if they included the link of the product when needed. This extra step will help us save time and to help the customer experience.

Thanks for considering this option.

[Mark]

Hi @ArtInspired,

Thank you for the suggestion, passing it along now.

[KeegansCreation]

YES! I think many times customers assume that the product page they just left when they click on the Message link will be auto-linked. If it could be auto-linked that would be even better.

[KC]

I've asked this before, and a mod answered that IF they start a chat from a product page or the design tool, the link will come through. 

If they use a link from a message received in the cart/checkout process or other email, the product link won't show. 

Or something to that affect - it could have changed by now.