Customer Wants Change On Order

[CLC]

We designers all receive emails from customers asking us to make changes to an order they have placed. I reply to their email telling them to cancel the order and place it again with the correct text and explained how to get hold of Zazzle customer support, but many customers don't always check for responses, they just assume their problem has been taken care of because they sent an email with instructions, so this new order will be wrong and cancelled after delivery, a loss for me as well as Zazzle. Wondering if Zazzle could throw up a "prompt" when a customer initiates an email to designers explaining that designers do not work for Zazzle and cannot make changes to an existing order, but to contact them with design questions BEFORE purchase, similar to what happens when you use the world glitter, lace or metallic....thank you.

[klsantillo]

Brilliant idea! I've had TWO just this week that want their address errors fixed. I told them to cancel the order and re-order with the corrections. I know neither have seen the messages because I have no cancellations. PLEASE Zazzle, add this prompt! It will help your company keep orders as well!!!