Front and Backs of cards printed low res including system Zazzle logo

[ConnieMoore]

Has anyone else had problems with cards printing low res on the outside from the printer in PA? All my images are to size and high-res, I have replaced all images with brand new ones for a third try, still, the outside is pixelated (including the Zazzle logo and heart) not part of my artwork, and the logo I use on all my cards that usually prints high-res. I have many designs and they have always printed beautifully. I have gone through the return help desk twice already.  I don't know what to do, it's like they are using a picture of the file, not the artwork.

[PacifierCity]

I did have this happen to an order of birthday cards.  I give them out to my coworkers every month.  I did return them and am about to order a new set for March birthdays.  I'll be extremely upset if this next set shows up the same way.  I do not know for sure that it was the PA printer though.  I just know that the cards have the issues you describe.  I hoped that it was a one off problem and am now a little nervous about placing the next order...

PC

..................................

[Mark]

Hi all,

I am sorry to hear you have experienced issues with greeting cards orders recently.

If you have not already done so, please make sure to contact our support team and a member of the team will be happy to assist - support@zazzle.com

Any quality issues are sent to our production team and we take them very seriously. Sorry again for any inconvenience caused.

I will also be moving this to Feedback and suggestions as it is not a technical issue.

- Mark

[SORS]

I have had the exact same issue with my cards.  The front and back was pixelated, even the Zazzle with the heart. I reordered and the same thing happened although not quite as pixelated, but still not right.  I've contacted Customer Service about this issue.  They are very helpful, but I would just like to know that this problem has been fixed. I can't keep ordering my products just to check for quality. Thank you!