LMGildersleeve
Valued Contributor III

Yesterday a customer contacted me to alter a current product's design. After a back and forth conversation with them it was apparent they wanted me to totally change the design completely. When this happens I usually recommend the customers to Zazzle Live. The reasoning behind the recommendation is the meager earnings I would receive would not be worth my time.

I have very rarely sent customers to Zazzle Live in the past. Because Creator's receive no compensation for sending potential customers to Zazzle Live I'm sure many Creators don't bother. However, I want the customer to have the best experience with Zazzle in hopes they come back some day for more purchases.

It would be nice if the favor was reciprocal. We do our best to bring customers to Zazzle every day. Sometimes we are lucky enough they purchase something and we receive a referral. Wouldn't it be nice if we got a 5% commission when a customer we send to Zazzle Live purchases something they otherwise would not have?

I'm sure Creator's who don't do personalized work for Zazzle customers would direct them to Zazzle Live if they knew there was a chance they'd be compensated for creating another happy Zazzle customer.

Just a thought...

10 Comments
Mark
Moderator
Moderator

Thank you for the suggestion and feedback, @LMGildersleeve. I will be sure to let the team know.

CreativeLeahG
Honored Contributor III

I've sent lots of customers to Zazzle Live, I assumed if the Designer is editing one of our designs that we do get some compensation or if they're creating a new matching item using our graphics?

Is this not the case?

I  assumed it would be the case because otherwise they would have no permissions to use our images or edit our templates? 

If however they're creating something completely new and are not using anything 'we created' then this I understand as we are just redirecting them to something they could have found themselves on the product page. 

CrazyMermaid
Valued Contributor II

I have only worked with Live Designer once. In that instance they contacted me about one of my designs that the customer wanted changed. If I remember correctly, I had to unlock a layer. Then I sent it back and Live Designer completed the task. I did receive a commission. 

 

LMGildersleeve
Valued Contributor III

Thanks @CrazyMermaid for that information.

ColsCreations
Honored Contributor II

@CrazyMermaid 

When you say you got a commission, do you mean something separate & apart from a referral? How did it show up on your earnings reports?

Connie
Honored Contributor

I didn't know Zazzle Live was still available! I haven't seen it pop up in a long time.

 

LMGildersleeve
Valued Contributor III

Check the sidebar @Connie 😊

Connie
Honored Contributor

@LMGildersleeveI don't see it anywhere! Maybe I'm in some sort of A/B testing or something.

LMGildersleeve
Valued Contributor III

@ConnieIt would be the fifth option down on the left sidebar if you had ilive.png

live.png.

Connie
Honored Contributor

@LMGildersleeveOH Boy! Am I blind or what?! Thank you!