With the requirement to add a private phone number in order to deal with chat, I think it is necessary to add a disabling option to this feature for those who do not want to give their phone number or do not have a mobile. It's not only very unprofessional towards designers to force this upon them as well as insulting to customers who will never receive a reply. Not to mention a fool-proof method to chase away customers altogether. Actually it should have had that option to begin with. "Chat" assumes a reply within a minute, which is obviously impossible in most cases. Thank you. ... View more

I received customer feedback today, and it's really frustrating. All my designs are within the safety lines, but Zazzle still cut them like this. It seems Zazzle doesn’t properly test the products before packaging, which is terrible. The worst part is that customers think I'm the one responsible for the printing! What am I supposed to do??? ... View more

I sell a lot of posters & foam core boards - mostly for wedding signs - and customers are VERY confused by the standard size options. They don't understand that the design will not re-arrange itself to accommodate a different aspect ratio, so they end up clicking around on different sizes, and in the process, they inevitably end up cutting off a significant portion of the design. Once they've done that, they're stuck - because unless they wrote down the original dimensions there's no way for them to undo their changes and get back to the original size.  It used to be that if you restricted the size to "this size only" the standard sizes would go away, but the choose your own size spinners would remain. This was perfect because it would easily allow customers to choose a different size without the risk of changing the aspect ratio (unless they purposefully un-linked the chain to do that.) But that functionality went away, and now the only choice is to restrict to the original size, or throw open the gates of confusion with all of the "standard sizes." Could we pretty please get that functionality back? It could be a separate choice - so you could still have "restrict to this size only", or you could choose "restrict to choose your own size only", or you could have "all options". I spend an inordinate amount of time trying to help customers who have accidentally cut off part of the design because they didn't understand, and it would make for a much better customer experience if the system wasn't so confusing. I've added the following infographic to my cover photos, but it's still a huge problem. TIA for considering my plea... ... View more

Hi there! I was wondering if you can ask the supplier about the material used for the surface of the cornhole (not just the frame) where the design is printed. If you can include it in the description. Thanks!  ... View more

I think designers would be more motivated to make videos if they were seen while scrolling through the marketplace. So when looking through the pages of products in the marketplace (products that have videos as the first item) will have a moving video to attract the eye.  Unless I am missing something, the only way the customer sees the videos here on Zazzle is if they are on the product page.  But if the videos are visible from the marketplace pages then that could really work for us designers to get noticed and would be a real motivation to create more videos.  What does everyone think?  I can't understand why this isn't the way it is set up right now.  On social media as I am scrolling I see videos and they do make me stop and watch quite frequently, so why not reward those who put the time in to create them by putting them in the marketplace where they will be seen?  Just thinking it might make it more worth the designer's time to have the videos shown out there in the marketplace. ... View more

I would like you to consider grouping products that have a foil version. I can have a design in different colors and also in foil, and I believe that if the customer sees that option among the colors, they could benefit from a luxurious option they might not be aware of. Additionally, this prevents them from trying to do it on their own, which carries certain risks. On another note, it would be fantastic to have the option to group products directly within the product creation form, just like you can select a collection. This would allow you to quickly search for products and group them easily. If a design sells well and you want to include a new trendy color, it is really difficult, at least for me, to group it with the previous ones. I also find that the system doesn't always group them correctly, leaving some options ungrouped. I firmly believe that the customer should manipulate as little as possible, so the easier we make it, the better for everyone. Thank in advance! ... View more

Please fix your ecommerce event implemenation.   You're sending a custom event addToCart with data, but the add_to_cart event which the creator's GA4 tag can read is being sent with empty data. I'm also seeing no purchase events in  ... View more

Is there a way for the marketing department to create a video or tutorial that explains how Zazzle works. 90% of the customers who message me are asking things like "can you ship this by XX date?" They all think we are actual creators of the product like on Etsy. I don't mind telling them and explaining that I don't print or ship, but it feels like a pretty frequent frustration from other designers as well. I know that there is an auto reply option, but if that many customers don't understand the concept of Print on demand or they think the function of the "ask the creator" messages are to inquire about shipping, perhaps Zazzle could be proactive on the welcome page and educate the customer how this is all set up. Thoughts? Alyssa ... View more

Happy Monday! On the back end, in addition to the "Total Views (Most to Least)" and "Newest to Oldest" please add the options to sort products by "Least to Most" Total Views and "Oldest to Newest." This would be very helpful for quality assurance and promotional activities. I have more the 10,000 products and I have not been able to figure out a way to view/review the oldest products and those views least. I've tried different ways to get to these, but I am unable to so, Best. ... View more

I’ve only really paid attention to sales and such on Zazzle since last November, and I had never seen free shipping as a standard offering. I’m a huge advocate of Zazzle Plus, but I think offering free shipping for a short term ( like even a day or maybe for a weekend) would bring in more customers who could see the quality, and THEN might become a longterm customer and probably get the membership too.  I’m bad about cancelling subscriptions before time is up, so I typically would NOT make use of the Zazzle Plus deal. I know I’ll probably forget, and so I’d never try it at all…and then move on to another place offering custom products. I think a “Black Friday” or “Cyber Monday” type event would be huge (just think about those “Prime Days.” Maybe they could even offer it further out to ensure things arrive by the holidays. Obviously they’d need to change shipping timeframes due to volume, so this could adjust for that, too. A random day would also ensure everyone doesn’t wait until they know the sale is coming to buy everything they want for the whole year. 😂 They could advertise this day to creators a week ahead of time and ask them to start spreading the word three or so days in advance. I don’t think it even needs to be on all product types. I could see how a huge once in a lifetime event like weddings might be a big risk if they’re concerned people wouldn’t come back (and small businesses starting up might be risky too), so maybe it could be focused on gift items. This would also help boost sales for the site in this area as well. A large number of the people I know who have heard of Zazzle know about their event offerings and don’t realize the massive amount of other products available.  Just a thought. Many of my customers have complained about shipping costs. I try to drop my royalties to compensate, but I think there’s “sticker shock” and they don’t transfer the money (in their mind) I’ve attempted to save them so they could put it toward shipping. 🙂 … ... View more

Hi! I don't know if anyone has made this observation before since I didn't know how to search for it… Why, after working on our collections—covers, videos, descriptions—do we end up with this unattractive way of viewing the description that doesn’t invite reading at all? I would love for it to be seen with separated paragraphs, bold, italics… everything more aesthetic and pleasing.     ... View more

I'm pretty sure this has been requested before (likely by me 😉) but I've been flooded by requests recently so I'll ask again. It would be SUPER helpful if customers could order place & escort cards with the names and table numbers pre-printed for each guest. Ideally, they'd be able to upload a csv file with the info and the system would merge the data into place. But even if there was a way to sell them in sets of 10 or something where each could be customized separately (sort of like the wine glass charms: Create Your Own Set of 4 Wine Charms | Zazzle) it would be a step up from what we've got now. ... View more

When I make new products for a gift collection, I usually want to move them to the top, and it is very annoying and time-consuming to have to do this one by one. Please allow us to select multiple products and a time to drag! ... View more

I just got a request from a customer to download a pdf of a banner - what a great idea!  We have instant downloads for invitations and other items - would love to see it for banners and signage. Thanks! ... View more

Hello, can yall get sneakers back again to sell please? I was in the mist of getting orders for sneakers but then yall stop selling them.  ... View more

My idea for designers on Zazzle that have Twitter account to join and support each other. If you like this idea please join me on my new Zazzle store designer Twitter account and I will join you back :). Would be lovely to support each other ideas by liking designs you like and promote them too by reposting designs you like.  This is my Twitter account. https://x.com/LifeOnSunnySide   my handle on Twitter is @LifeOnSunnySide I hope you will like this idea and join me.        ... View more

Would very much like to see framing options for the Glossy Posters, like we have for the Matte Posters. More sizes would be nice as well. Thanks! https://www.zazzle.com/peaceful_lake_and_vibrant_fall_color_landscape_poster-256643468601212335?view=113308183427909783 ... View more

Use of Template Images in Large Format When designing a large-format banner, poster, or billboard, and including an image intended to be a template and replaced by the client, we should not be criticized for its size. This image will never be used in a way that affects its quality. Z, do not make me waste my time resizing and uploading enormous images. This should only apply to the client and never to the creator. ... View more

Hi Scott, I think the personalize this button should be moved up before the "Choose your format button". You can see it here. Funny Hilarious Birthday Card Gift of Money | Zazzle It's just more intuitive to the user to have it after the "edit this" instead of choose your format. Thanks a million. Eliana ... View more