Please Add "This Aspect Ratio Only" option on Foam Core Board Sizing

[Cat]

Sizing on foam core boards is a big problem. I mostly use these for wedding seating charts, and the customers do NOT understand that the design cannot morph to fit a different shape board, so the portrait, landscape, and square icons at the top of the sizing always get them in trouble. They inevitably click on one to test it out, and the instant they do, they're hosed, because unless they wrote down the original size, there's no way to get it back, and you basically have to re-design the board from scratch at that point. I was getting daily messages from confused customers about this, so I made all of my seating charts "this size only" which was a great solution because that setting still allowed them to change the size with the spinner buttons, but it was harder for them to get in trouble that way.

BUT... for some reason, the pick your own size spinner button option has gone away when it's set to "this size only", so the only choice is to limit the size to the exact parameters I designed it with, or to throw open the gates of confusion which puts me back in the position of having to fix the design for virtually every single customer who buys a seating chart. Please, please, please either

1. put it back the way it was with the "pick your size" spinner buttons always visible, or
2. give us the option to limit the size to "this aspect ratio only" so customers can change the size but can't mess up the design, or
3. give us the option to have the spinner buttons and/or portrait/landscape/square buttons visible or not, or
4. at least create some sort of "reset size" button so the customer can get back to square one if they totally mess things up.

Sorry to rant - it's just super frustrating to not be able to allow some flexibility for the customer without having to spend hours fixing things for them every single day. Thanks!

[CrazyMermaid]

I feel like you and I live on a different planet. I allow everything and expect them to figure it out. Apparently they do, because I don't remember when I have had a question about sizing. I am loathe to have customer experimentation limited on Zazzle, because the customers seem to love experimenting and creating with templates. I think it is what makes Zazzle special.

[Cat]

@CrazyMermaid Ha! In general I'm totally with you about not limiting anything - which is why I'm super bummed that the "pick your size" spinners went away when set to "this size only" - because that was the perfect compromise.

I made an exception to my "no limits" rule for seating charts because I was just getting SOOO many customers who had inadvertently messed things up - and on that particular product it's really hard for them to get everything lined up again once they've mangled it because most customers are on a phone and don't really understand the alignment tools. 

In a perfect world there would be some way to communicate to them that the design won't morph if they change the aspect ratio - so that only customers who really wanted to change it would do it - but I don't know how you get that across before they mess it up. A reset button would go a long way toward fixing that.

The only other thing I limit is budget wedding invites since only the semi-gloss paper is cardstock. I was just getting too many complaints from customers who didn't understand the paper weights and accidentally ordered something on bond-weight paper instead of cardstock.

It's always such a balancing act - I want to allow infinite flexibility, but I also don't want angry and unhappy customers. Maybe you have smarter customers than I do! 😂

[Pádraig]

Hi @Cat,

I'm sorry to hear of the frustration this caused and thanks for sharing. I know our team would like to hear of this so I'll pass it along for further review.

Thanks,

Pádraig 🙂