igiftcenter
Valued Contributor

Place a reorder

Make it much much much easier to customers to reorder products they've already ordered. I can not tell you just how many customers contact me asking how they can reorder their previous order / products. If I owned this website the VERY VERY first thing a returning customer would see when they log in is: Click Here to place a reorder and / or Click Here to view your previous orders and when they get there make it take as few steps as possible to place that reorder.

Do not assume returning customers are simply here to go window shopping, hunting through page after page to see things they might want, what's new, or what you want to promote when they may just want to take care of business and reorder their previous products. 

Thank you for listening.

4 Comments
Mark
Moderator
Moderator

Hi @igiftcenter,

I will pass this feedback on to the team now. Thank you!

chefcateringbiz
Valued Contributor

That is really weird. I just go to "my orders", find the thing and *click* there it is. Pretty much what you have to do at Amazon, except Amazon has a search feature for orders. It is a bit tedious to scroll through my stuff because I order a lot of different things for my baking biz, but I don't find it "hard".

Caprice
Valued Contributor

My experience has been that clicking on "my orders" only works for a specified time (not sure what that is).  If the order is more than X months old - the preview is gone and reordering has to start from scratch?

 

 

Taranec
New Contributor III

👍