branding!

[WillowSprings]

hello,

I was wondering why for weeks I've been trying to change my logo and store banners buy with no avail. I've been trying every few days. 

it's very frustrating as I've changed all my branding on my socials etc. but if anyone comes to visit my store it is still the old branding.

is it me or the system?

[Sara_H]

It has been reported I believe the engineers are working on it. https://community.zazzle.com/t5/technical-issues/banner-image-not-showing/m-p/34886#M3432 

This is what I see when I visit your store

 

Are you seeing something different? I would suggest not trying to update your logo/banner every few days due to the delays in indexing.

The Tech Team will fix it just don't know when

[LG]

Have you had any luck trying to connect with a higher level supervisor or someone from the creative team for problem solving on details related to your store?   It has been so difficult repeating my situation to a new support person each and every call. 

[Angel]

@WillowSprings 

There are some work-arounds that work. Several are mentioned on this link. Banner image not showing

Basically, it seems the cache is preventing the new images from showing. So there are various ways to clear the cache. Such as:

• Shift+Ctrl+R on your keyboard which reloads the current page, ignoring the cached content.
• Hold down Ctrl and click the Reload button.
• Hold down Ctrl and press F5. (This one works well for me).
  
• If those don't work, I'm going to my settings tab in Firefox and going to "Privacy and Security" and then to "Cookies and Site Data". Then "Manage Data". Then I'm removing the cookies that say Zazzle and anything that might be related (ie. used in the last 5-15 minutes that don't seem important or known to me).I

I also find that logging out, restarting my browser sometimes works too.

Hope one of these methods will work for you. 🥀