All Collection's Stats at 0
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05-06-2025 07:33 AM
I guess the stats are broken because it's been this way for a week now in every single collection- 0 Views 0 CTR 0 Orders and -100%.
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05-07-2025 02:22 AM
@Missstacey I've noticed that too. Some have one or two views (likely myself 😁) , but most none. Happened since the Great Collection Downgrade. I don't think it's the stats unfortunately.
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05-07-2025 09:03 AM
Same. Even my most popular one is at zero right now despite the items selling almost daily.
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05-07-2025 12:57 PM
We're looking now. I'll provide an update when I have one.
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05-19-2025 09:17 AM
Should be good now.
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05-19-2025 12:25 PM
@Scott Can you please check on the Product Insites as well? They show 0 views and sales even though i know that's not correct.
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05-21-2025 05:49 AM
Awesome, thank you @Scott
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05-30-2025 03:46 AM
Hello,
I’ve noticed that once again, all of my collection stats have reset to 0. This has been happening repeatedly, and it’s becoming very concerning. Over the past year, there seem to be constant technical issues affecting my store.
Please help resolve this or refresh the data if necessary.
Thank you for your attention.
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05-30-2025 11:12 AM
You have 200+ collections. Can you provide some examples of collections that are not behaving as you'd expect?
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05-30-2025 12:01 PM
Yes, and they all look like that.
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06-07-2025 08:38 AM
This is not fixed. All collections look like @PrettyHouse showed (at least for me).
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06-09-2025 02:41 AM
+1 all stats in all collections are not working again
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06-09-2025 12:13 PM
I spoke with engineering recently about this, and they weren't able to find any issues. Please remember that these statistics reflect user engagement for the collection itself. For example, a user might open a product page, and then scroll down to the collection pod and click on a product from there, and then place an order. In that case, the statistics would reflect that behavior. These statistics are not intended to reflect the performance of the products within the collection.
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06-09-2025 12:24 PM
I think most of us do understand that it reflects the collection's performance, not the product's performance. What I find incredibly hard to believe that every single one of the collections that were consistently showing 30+ views and different CTR's and orders throughout the year are all showing 0's right now. And, once the issue was fixed last time, the stats went back to normal and were different within each collection.

