Baby Clothing Thumbnails

[ZAZKAT]

Seems to be an issue for some baby products.  When I have created onepiece and some t-shirts the thumbnails of the products are missing and I only get a shoulder sample of the stitching.

I let this go to the wayside for a while thinking it would correct itself and it has not.  So this is not an issue on my end, it seems to be a Zazzle issue.  

Thank you

[Emma]

Hi @ZAZKAT , 

Many thanks for reaching out. I'm not seeing this on my end, baby clothes are appearing as normal with all thumbnails visible. Could you please provide an example product ID/link and screenshot? 

- Emma 🌻

[ZAZKAT]

 

[Emma]

Hi @ZAZKAT, 

There is no issue present here, this example is showing as such due to the product merchandising view option being set this way. You can change this using the 'Actions' menu, using the 'Edit Details' option, where you can then change the product merchandising view. 

I hope this helps! 

- Emma 🌻

[ZAZKAT]

I went back to double check.  Same thing.  Before it goes for sale it only shows the seam shoulder photo.  And if I sell and go back to product merchandising it does not give me any other choice than the shoulder seam.

 

[Scott]

It does seem strange, and I do plan to take another look at this one soon.

Can you republish these designs and see if that fixes it? Then set the affected designs to Direct-only so that we can take a look at them.