base royalty percentage different from advanced

[idraw]

@Scott  and mods, could we get an answer as to whether this is a glitch,and also if so when it will be fixed?

 I  created a product and compared base royalty percentage against advanced, the advanced is correct, the base which is much lower, is not. Also there is a big difference in the two for the same product/same percentage, please explain why. Thank you.

[Roberta]

Hi @idraw 

Thank you for highlighting this with us.  Passing it on to the team now 📝

Roberta 🌷

[idraw]

@Roberta 

Thank you Roberta! Hoping for an explanation and possibly a solution? soon.

[Patricia]

Thank you Roberta. 

[Scott]

Wanted to provide a quick update that Engineering is currently reviewing this one. Not exactly sure when we'll have an update to share next, but when information becomes available we'll pass it along.

[Patricia]

Thank you, Scott. The royalty rates for the downloads and regular products are all incorrect. They are lower than they should be. I do appreciate your attention to this matter. Thank you again.