Bot test won't let me into my account. Press and hold didn't work.

[Mecpublications]

Today I was looking at a lot of products and it brought up a bot test. It said to press ad hold to prove I wasn't a bot. This happened a couple times. The last time I pressed it , it showed a checkmark but then turned into three dots that wouldn't go away. I refreshed several times. No help. I couldn't even open an email link to get an answer. I turned off phone, cleared cache, and still no help. I am locked out of my account on my phone and can only work on Zazzle if I'm home and use my computer.  I understand we don't want bots viewing stuff at hyper speeds or whatever else they do but I'm not that fast. And I wasn't just viewing, I deleted some things, modified a few, stopped and looked at another person's products because I liked them. And it's always my finger pressing the d**m button and it fails. 

Okay, rant over. I'm home and will be working on my computer to make up for lost time. I'll be up till three in the morning but I'm not letting the turkeys get me down. See? I'm exhausted and using 1970s expressions. Oh well I'll just hang in there. Ugh. 

[idraw]

@Mecpublications 

If you are using a phone:

<https://community.zazzle.com/t5/technical-issues/zazzle-app-refuses-to-login/m-p/19959>
post says: I have not been able to log into the Zazzle app on my phone. suggests:you can try uninstalling the app then reinstalling it.
————
<https://community.zazzle.com/t5/general-zazzle-discussion/can-t-log-in-to-my-account/m-p/148953>
—————
—Have you accidentally logged in to a different account?
———————
This!!!—sign out,clear history, cookies, prefs, close your browser, restart your computer, and try to login again
————
<https://community.zazzle.com/t5/technical-issues/i-keep-getting-logged-out-of-zazzle/m-p/99880>

[Mecpublications]

I don't use app. I use browser. I did the cache clearing and on/off thing (many times) and logged out and in. Good suggestions but for anyone else who has this problem I just wanted to say it didn't work and the midnight thing (Pacific) may be only solution. Thanks for your suggestions though.

[Harmony]

i am having the same problem. Reported it the other day in a different thread and also emailed support

[Mecpublications]

Hopefully yours will reset at midnight and the coach will turn back into a pumpkin. 😁

[Mark · Accepted solution]

Hey @Mecpublications,

I'm sorry to hear you were having issues logging into your account. If the issues persists, please contact our customer service team - support@zazzle.com

[Mecpublications]

I worked on computer for a few hours and checked at midnight and 1:00. At 2:00 it worked. Maybe that's midnight Zazzle time. That seems to be the magical reset hour. Got everything I wanted to do finished. It was a little frustrating but trivial considering all the time Zazzle has worked flawlessly for me. Thanks.

[Harmony]

i submitted a support ticket several days ago... i got a response that really made no sense asking for a screenshot of the issue. It seems support has you repeat your query twice as this happens every time I submit a ticket... to prove you are human maybe? Anyways i sent a screenshot of the press and hold page. 

No further response. 

As we are clearly legitimate creators, can we please look into why this is happening? When one creates a collection that has numerous products with the same theme, and where design transfer is used frequently, the system should not be assuming we are a bot