Bot test won't let me into my account. Press and hold didn't work.

[Mecpublications]

Today I was looking at a lot of products and it brought up a bot test. It said to press ad hold to prove I wasn't a bot. This happened a couple times. The last time I pressed it , it showed a checkmark but then turned into three dots that wouldn't go away. I refreshed several times. No help. I couldn't even open an email link to get an answer. I turned off phone, cleared cache, and still no help. I am locked out of my account on my phone and can only work on Zazzle if I'm home and use my computer.  I understand we don't want bots viewing stuff at hyper speeds or whatever else they do but I'm not that fast. And I wasn't just viewing, I deleted some things, modified a few, stopped and looked at another person's products because I liked them. And it's always my finger pressing the d**m button and it fails. 

Okay, rant over. I'm home and will be working on my computer to make up for lost time. I'll be up till three in the morning but I'm not letting the turkeys get me down. See? I'm exhausted and using 1970s expressions. Oh well I'll just hang in there. Ugh. 

[carmenp1]

I keep losing the edits I am in the process of finishing off when I have to press and hold the Bot.  After I successfully prove to zazzle that I am a human, the bot does not take me back to my edits but to the original version I was trying to edit.  It did it to me this morning and I was so frustrated with the loss of all my work that I just logged out.  I stupidly tried to edit a product again later today, and yes, the Bot lost all my work again.

If this continues, there is really no point in trying to create any new products.

I hope tech works out what is going on quickly.  

Carmen

[mgdesigns]

Same here. It's impossible to create any design. I'm in the design tool creating something, the bot appears, and it takes me out of the design tool losing everything I had done before!

[cationa]

Same here, I also lost my edit.. almost done but lost after I pressed and hold the button to prove I was human. I clicked on my profile and the design was in my saved designs but when I clicked it, I got an error page. So I decided to start the design over. I'm confused as to why the edits would trigger the bot to think I'm a robot.

[PLdesign]

I happened to me just now. Bot threw my design out (after pressing and holding) but thankfully it was in saved designs. 

[CherryLane]

I was locked out of my account for over 3 hours yesterday because of this.  Finally gave up.  Couldn't log in to Zazzle, couldn't even log in to Zazzle forum.  Today I was able to log in to Zazzle, but after working on a design for a whole 20 minutes the **** bot came back up and bumped me off my design.  Still able to work on it but for how long?  How many times do we have to prove we are not a robot?  Once should be enough!   ZAZZLE PLEASE FIX THIS!!!

[CrazyMermaid]

I had not been plagued by the cursed bot until today. This morning bot has tossed me out of the Design Tool three times today without saving first. I guess I should be grateful, it allowed me to log in though. 

[mgdesigns]

I tried to make a few designs because so far, with all the Zazzle problems, I have not been able to work this month. In an hour, the bot took me out of the design tool 5 times. Luckly, thanks to the comments, I saw they are in the saved designs page but this makes no sense. Please fix it asap so we can work, thanks!

[migned]

Same here 😕

[Sea-Change]

The "Press and Hold" bot has become unhinged today. It's kicked me out of a design 5 times today, sometimes saving my work in Saved Designs and sometimes not. It's also sometimes reverting to previous iterations of a design. I've given up hope for now for productively designing.

Please let us know when the developers believe this issue is addressed. I totally understand the need to protect the site against bots, but the tool is throwing way too many false flags, especially when people are designing. Some of us real human designers make multiple and quick mouse or pen movements in the course of designing, so the bot detection algorithm needs to account for that. Thanks in advance!

[AlyssaErnst]

I've been unable to access my account as well. I do the "click and hold" but get stuck with the blue dots...it's been going on an hour and no matter how many times I restart my browser or clear my history it's still not allowing me access. I'm working on time sensitive items that I need to order for an event and this is so frustrating.

[plumb4me]

I have the same issue.