Can't Download Artwork for the Back of Paper Sheets

[Cat]

I'm having trouble making the download artwork feature work on paper sheets - it will download the front just fine, but I can't get it to download the back no matter which view I'm on. I've been resorting to using the download mockup option, but it would be nice if the artwork option worked too. Here's a sample: Simple Red Rose Elegant BUDGET Wedding Invitation | Zazzle

[LynnRose]

Its the same for greeting cards.

The inside of the card showing the left and right on the in-situ, only downloads the artwork of one side, not both.

[Sara_H]

Can I jump on this and also add you can only download artwork for the left lens on the retro sunglasses (the ones with holes) Fine if your artwork is the same both lenses. I've manage to cobble the artwork for the ones I've done but would love to be able to download both lenses in one swoop. (link to product I mean)

[Pádraig]

Hi all,

Thanks for bringing this to our attention. We'll take a closer look and let you know once an update is available.

Pádraig

[Cat]

Thanks! BTW, I just discovered the same issue on save the date cards.

[albamarie]

I am also having this issue.

[Martin]

Same problem here. 

[Cat]

Same issue for horizontally oriented 5x7 invitations.

[savanamm]

I noticed that if I have a vertical layout of the business cards it is almost impossible to download the back side...

[Pádraig]

Hi all,

Our team are looking into it 🙂

Pádraig

[Sara_H]

Found another one - Glass Tumblers. 

Unable to download artwork from the reverse of them. (PID 256453638367488631)  I've tried changing views and each time it downloads the front artwork only.

Thanks for looking into it @Pádraig 

[Pádraig]

Hi @Sara_H,

You're most welcome. Thanks for providing another example. That is a good one. I sent this example on to our team too.

Thank you for your patience!

Pádraig.

[Pádraig]

Hi @Cat,

It should now be possible to download whatever view you are on using the "Download Artwork (Current View)" option. 

I hope that helps. Thank you for your patience!

Pádraig

[igiftcenter]

 Well yes but not exactly: if I am viewing one of my product that was designed with rounded corners (business cards in this case) when I download that view it only downloads a square corner sample, not rounded corners as the view had shown.   Any thoughts?

[Sara_H]

@igiftcenter I managed to download one with round corners by changing the product type to a different business card size then changing back to the original and choosing round corner option. 

[Sara_H]

Another problematic artwork download is the FyBy Women's Tanks (eg PID 256093988566212298) as the back of it is in 2 pieces - only the bottom section downloads and not the yokey bit at the top. 

Can this be added to the list please @Pádraig Thanks

[Pádraig]

Hi @Sara_H,

Thanks for flagging this with us too. I would think this is due to the fact that there are multiple design layers on the back of the tank. I'll send it to our team however to take a look at to see if it can be addressed.

Thanks again,

Pádraig

[Sara_H]

Thanks! @Pádraig I'll muddle through till it's an option. Cheers!

[albamarie]

Another problematic product is the unity candle set (https://www.zazzle.com/pd/spp/pt-chandlerscandles_unityset?style=unityset). When you download the artwork, it only downloads the artwork for one of the taper candles and nothing else.

[Pádraig]

Hi @albamarie,

Thanks for flagging that with us. I'll send this one on to our team too.

Pádraig

[albamarie]

Thank you!

[Pádraig]

You're welcome @albamarie!

Pádraig