Collection is suddenly empty of products on public view

BancroftPTO
New Contributor II

I've had this collection as well as one other running for the past few weeks.  Nothing has changed from a configuration standpoint, all ten items are set to public, the images are all designs I made.  Everything was working just fine until around 9/10 I want to say, as that was our last sale.  Now the collection is empty when I view it in public mode - when I'm signed it, it all looks totally normal.  What's even stranger is we have a second collection in the same store that has the same design just on different custom products (adult versus kids) and that one is working the way it should be.  I'm completely flummoxed, why would everything just disappear randomly?  Any help anyone could provide would truly be appreciated, thank you!!

https://www.zazzle.com/collections/119743336537350281

1 ACCEPTED SOLUTION

BancroftPTO
New Contributor II

SOLVED - the Zazzle Marketplace was disabled while my store was enabled.  My other collection had them both enabled.  Strange, because this wasn't something I had changed, and they were both working normally with those settings as they were for weeks.  But all fixed now, thank you all for your help!

View solution in original post

3 REPLIES 3

Sara_H
Honored Contributor III

Sara_H_0-1694705265463.png

@BancroftPTOI can't see anything in that collection either

Check you've not accidentally hidden them in the store back end (edit details - unhide listings) other than that - am flummoxed too

Angel
Contributor III

@ BancroftPTO 

I just looked and there was a heading " Bancroft PTO Spiritwear" with 10 items in it.

BancroftPTO
New Contributor II

SOLVED - the Zazzle Marketplace was disabled while my store was enabled.  My other collection had them both enabled.  Strange, because this wasn't something I had changed, and they were both working normally with those settings as they were for weeks.  But all fixed now, thank you all for your help!