Collection Media Manager

[Maralane]

Forgive me if I am posting a known issue. I tried searching but did not find my exact issues.

As far as I can tell, If you want to change an existing Collection Image you click on the collection under Store Management, then you need to Edit Media, you click Add Images. The first or primary image is what will appear as your collection image. This section is separate from the Media Section that appears on your Home page on the storefront

Here are the issues I have found with the Collection Media Manager:

• The images are different sizes than my previous Collection Images, they are using the size from the Media section on the Home screen which is larger
• Even if I upload a larger image here there is rendering issues. The image appears fine within the Collection Media section and within Store Management, but appear stretched when viewed in the Public Store Front. All previous collections are still fine
• If you click the blue circle with the three white dots on the top right of the image within the Collection Media Manager you get two options. Crop and Delete. Crop does not work. Checked this in the Home Page Media Manager and same issue

I should note that I am using Windows 11 and have tried both Chrome and Edge with the same results

I hope this helps

[Mark]

Hey @Maralane,

Thank you for your post.

Would you please be able to share a collection with these issue? If you can provide screenshots that would be great.

For the second issue with the stretched image in public view, the team are aware of this already thank you.

[Maralane]

Hi Mark, see my responses in Italics under each of my issues below

• The images are different sizes than my previous Collection Images, they are using the size from the Media section on the Home screen which is larger
• if you click in to the collection within Store Management you go to a screen for collection settings including the Media section. The Media section appears to use the same image sizes as the main media section (1480 x 1480) which is larger than collections were previously. As an aside. perhaps clicking in to the collection from within Store Management should take you in to the actual collection, then allow you to click edit to enter the settings, rather than take you directly in to the settings.

• Even if I upload a larger image here there is rendering issues. The image appears fine within the Collection Media section and within Store Management, but appear stretched when viewed in the Public Store Front. All previous collections are still fine
• You mentioned that the team is aware of this. I look forward to the fix!

• If you click the blue circle with the three white dots on the top right of the image within the Collection Media Manager you get two options. Crop and Delete. Crop does not work. Checked this in the Home Page Media Manager and same issue
• Pictured is the blue circle I speak of. It is located in the Collection Settings within Media Manager. If you click Crop (1st part of mage) cropping lines appear but do not function (second part of image)
• Here is an example of one of my collections:
• https://www.zazzle.com/collections/puppy_series-119378847457458896

Let me know if you have any additional questions

[Maralane]

Hi there Mark, any updates on this? 

Do we have any eta on the stretched images issue?