Collections not updating on product page

TabbyG
New Contributor III

I've updated a collection to show products in a certain order, but when I look at a product in the collection, the order hasn't updated.

e.g. look at the collection showing on this product,

https://www.zazzle.com/simple_cartoon_giraffe_rubber_stamp-256690345257455546

the order hasn't updated to the same as the actual collection it's in, which was updated 12+ days ago.

https://www.zazzle.com/collections/cute_stuff_for_kids-119842147279636135

 

 

 

6 REPLIES 6

Fiona
Moderator
Moderator

Hi @TabbyG ,

Many thanks for your inquiry.

Can you please send screenshots so we can get this looked into? 📸

-Fiona

TabbyG
New Contributor III

This is a view of the first few products in the collection since I updated it two weeks ago…

0F757931-1DF8-419A-8106-0C4BEB74A67E.png

And this is what appears under one of the products on that collection…

D2EEF2FA-36A6-45BA-A250-C7A5FDEFED31.png

 Which is how that collection looked BEFORE I last updated it. 


I’m sure the product page view usually updates to show the correct order of products in a collection?

Hey @TabbyG ,

No problem I understand what you mean now👍. I am passing this on to the team now.

-Fiona

JimCarnicelli
Contributor III

Hey guys. We're having similar problems with our new store. We've created 9 collections. Only 5 of them show up in the public store.

https://gyazo.com/316d0104226c00b01420f7fd57e0a733

https://gyazo.com/bd0ebd3d383742feff1cdf8022dd05f3

For that matter, we're also not seeing all our products. We've created 204 but only see 60 in the public store.

**UPDATE** I spoke too soon. Still not all showing in the "All Collections" page. But all are showing on the home page for the store.

Well. Looks like jiggling the settings repeatedly fixed that eventually. I was switching it from public to private and removing it from the store and saving. Then going back in and resetting those settings and saving. Eventually they stuck. I'm noticing this repeated setting of settings thing seems to be required for some other things in store management too.