Collections: Unable to navigate to Home and Living department

[RG]

Unable to navigate to: Home & Living > Food & Drink > Candy & Favors

Does that even exist?

[Jadendreamer13]

I think candy and food are under the weddings category.

[RG]

That wont work, its an issue with the collections. has to be under Home & Living > Food & Drink > Candy & Favors

[Sara_H]

@RG Also under Crafts & Party Supplies > Party Supplies > Favors >

https://www.zazzle.com/c/favors

[RG]

Its for the collections, says they have to be specifically under Home & Living > Food & Drink > Candy & Favors

[Sara_H]

@RG Oh I see - you didn't mention that it was in relation to collections in your original post - perhaps edit and add a link to the collection you having problems with so that the Tech Team can investigate?

edited to add

And with the Event or Occasion selection in collections - you can't really drill down to Home & Living > Food & Drink > Candy & Favors like you can with products. It's expected behavior I believe.

[RG]

In a suite under candy favors, you cannot add anything under that section because Zazzle wants it added from a category that does not exist on their site.  See attached screenshot.

[Sara_H]

@RG Oh I see . That's one for the Tech Team

[RG]

Yes, will they see this here or do I need to do anything else?

[Sara_H]

@RG they should pick it up here I believe

[RG]

Thanks!

[KittyValentine]

Are you referring to the suggested category in the new collections? Because I just discovered the same, they want the Home & Living category in order to put the product into the correct slot of the collection but there is no food & drink under Home & Living. I just tried with "baked goods".

[RG]

Yes.  its not there.  I have been going batty.

[ovenbird]

I've been working on wedding cross-sell/event suite collections and ran across the same issue. In addition to the "Baked Goods" problem described above, the slots for "Can Coolers" and for "Candy Favors & Drink Mixes" have typos in their paths that don't match the product breakout (and thus won't allow the correct products to be added). For Candy Favors & Drink Mixes, the path reads WEDDINGS > GIFTS & FAVORS > PACKAGING > CANDY FAVORS & DRINK MIXES; for Can Coolers, it reads WEDDINGS > GIFTS & FAVORS > PACKAGING > WEDDING CAN COOLERS. In both cases, the third category in should read "FAVORS" instead of "PACKAGING."

[RG]

Yep, thank you cards and balloons aren't showing up in the slots either.

[Pixelan]

Got the same issue with Birthday collections, it suggests the category "Home & Living > Food & Drink > Candy & Favors" but it doesn't exist. I want to add my personalized Oreo's and Sugar Cookies so they show up not as a bonus product.

[Pixelan]

btw. This is now fixed, thanks Zazzle team. They've added a product slot called "Baked Goods" and everything in the below categories is added.

Matching results from: Crafts & Party Supplies > Party Supplies > Favors > Brownies

Matching results from: Crafts & Party Supplies > Party Supplies > Favors > Cookies

Matching results from: Crafts & Party Supplies > Party Supplies > Favors > Frosting Rounds

Matching results from: Crafts & Party Supplies > Party Supplies > Favors > Cake Pops

I've only checked with birthday as an occasion atm.