Chats not showing in chat box but receiving email notification

[iampreethi]

Hi,

I have received 2 chats from different ppl in the last few days, where their chats are not visible in the zazzle chat box but I receive the email notifications of the same. Kindly help.

It's not a settings issue or a cache issue. I have received other chats from different people and they do reflect in my zazzle chat box as well.

Thank you.

Preethi M

[iampreethi]

This person is a follower as well.

[Cat · Accepted solution]

I think it means that Zazzle determined that the message was spam and deleted it. Solved: Re: Message on Zazzle not appearing - Zazzle

[iampreethi]

Yes, I read that one. Thank you for your reply.

It would be nice not to receive such notifications too. It is confusing whether to reply to them or not.

[pixelway]

I’m having this same problem.

[iampreethi]

These are mostly spam messages. I had received one recently and he was pitching his fiverr marketing profile to me. Better to ignore.

[Scott]

If the message is determined to be Spam we'll remove it from your chat listing. I agree that this can lead to a bit of confusion, but that's how our system is working currently.

[iampreethi]

Thats alright.. At least the system is doing the work. Being aware of it makes me feel relieved! Thank you