Cross-sell wedding collection is missing additional styles

[ccswitzer]

This collection has multiple color variations for the invites but only one is showing. I will go to add more products to the wedding invitation styles and no matter how many I check and save, only the first one will show up. However, if I check something random from another collection, it will show up as an additional style! I am wondering if it has something to do with the fact that I have grouped some of the variations together? That's the only thing I can think of that would be causing this issue. It works fine in other collections without grouped items. Thought I'd report this here since I've already emailed tech support about it and they never got back to me with a solution. I'm trying to decide if I should just try ungrouping to see what happens or just wait and see if the issue will eventually get resolved. Any one seeing this, too?

https://www.zazzle.com/collections/vintage_botanical_calligraphy_wedding-119929003375237263?rf=23815...

[Scott]

Did you add all of the products from the group into the collection?

Adding one product into the collection will not automatically add the rest of the products from the group.

[ccswitzer]

Thanks, Scott. I thought I had but will double check and let you know if it's still an issue.

[ccswitzer]

Yes, I've added all 20 invite variations into the collection and now it's only seeing 2. When I go to the "add products" menu in the invitations side bar, it shows all of them checked but only 2 are being shown as style variations. It's really weird. I was doing some work on everything today so I'll check back tomorrow and see if anything gets corrected but this was the problem I was having in the very beginning before I even tried to fix anything.

[Connie · Accepted solution]

I clicked on a few of your invitations from the collection, and they seem to be showing up fine. You won't see all the different colors as additional styles underneath the product, because they are color grouped, so they show one invitation, and all the little color circles underneath that. At least that's how it looks to me.

I'm impressed that in the actual collection, you managed to have all the rest of the colors at the bottom of the collection, NOT in between the first invitation and the other matching products! I have at least 2 collections that no matter what I do, I can't get the rest of the colors to move from the top! (I am waiting for a reply from Zazzle through email.)

[ccswitzer]

Connie! Thank you so much for figuring this out for me! It seriously has taken me a couple of weeks and multiple emails to really drill down and trouble shoot. I really appreciate you taking the time to look on your end 😃

Bummer about the order in your collection. I wish I knew what I did to get mine that way but honestly I think it was just luck. I did a lot of removing them and putting them back in so maybe something worked with that? I suspect these are all bugs that will eventually get worked out but agree it is frustrating in the meantime 😉