Custom cover photos are disappearing from store's 'Products' / 'Categories' windows

[SheaPrints]

This happens in the public storefront, to products with color-linked variations, and only when you view them in their store's 'Product' / 'Categories' window.

The first product you hover your cursor over, keeps its cover photo, along with the color options 'key' shown below. But after that, all of the products that are color-linked to it, revert to the default zazzle photo and lose their color options 'key'.

Also, the cover photo only appears momentarily after you open its product window, before reverting to the default zazzle photo.

So, if a customer searches for a design via our store's product categories, they see these cover photos and color options suddenly disappearing!

Also, if you happen to 'refresh' the 'Product' or 'Categories' page, then all of the custom cover photos return, but all the color option 'keys' disappear!

[Pádraig]

Hi @SheaPrints,

I'm very sorry to hear that you are experiencing an issue here. Thanks for letting us know. Can you provide me with a link to the category or location where the site is exhibiting this behavior? I would be happy to investigate this further for you.

Thank you for your patience!

Pádraig 

[SheaPrints]

Hi Pádraig,

I was checking my link before I sent it, and noticed a curious thing. If I go via my link directly to a specific 'Categories' page, then none of the 'color option keys' appear, and the cover photos are OK. However, if I go to my 'Products' page and select one of my categories, then the 'color option keys' are displayed, and I have the cover photo problem.

So please can you check it that way:
My store 'Products' page: https://www.zazzle.com/store/shea_prints/products
Then select 'APPAREL' in the categories list

It's happening in all my categories, but you can see a lot of examples in 'Apparel'.

Thank you for your help 🙂