Incorrect Royalty Calculation

[abyek]

I am creating a new product, but when I enter the royalty percentage, the results are not anywhere near correct. I wish I could share a screenshot, because frankly it's hard to believe the discrepency. 

If I set the royalty percentage to 20%, I am given a royalty amount equal to 8%.

If I set the royalty percentage to 10%, I am given a royalty amount equal to 6%.

How can that be right? It's making me very suspicious of Zazzle. Can anyone affirm that this platform deals fairly with artists and pays the amount we ask for? 

[MasterpieceCafe]

I haven't had this issue and I've been with Zazzle since 2009. I've always known Zazzle to be honest.

Can you be more specific with the products you are adding 20% and 10% to? And any percent 15%+ will have a small "transaction fee" taken out.

[Pádraig]

Hi @abyek,

I'm very sorry to hear tat you are experiencing an issue here. Can you provide a link to the design you are experiencing this issue with and perhaps a screenshot displaying the error so that we can investigate this further for you?

Thank you for your patience!

Pádraig

[SheaPrints]

You might find this post by ColsCreations really helpful as sometimes there are quite a few different factors involved (referral fees, customer discounts, user option fees etc).
https://community.zazzle.com/t5/external-tools-materials/earnings-calculator-for-understanding-5-use...