Indexing Issue, again?

[Shakenbake]

Have others experienced indexing/ new product delay again? Products since 8/29 not posting? 

Just wanted to see if it was just me or if it's everyone, again? 

[Cat]

My missing products finally appeared today! Very happy! Thanks, Zazzle!

[Shahrazad]

In one of my stores some products appeared then disappeared again, still many missing

I wish Zazzle will fix this problem soon Christmas is almost there:(

[klstock]

A few of mine appeared but some are still missing from 10/25. 

[Anne]

This issue is still not solved.

https://www.zazzle.com/cute_photo_rustic_white_wood_first_christmas_ceram_ceramic_ornament-175797765...

created 10/31

Starting to wonder why I am even taking the effort reporting this ...

[CrazyMermaid]

I don't expect any indexing except once every 10 days or so. I try to design 3 to 4 months ahead of any kind of holiday or occasion cycle - which reduces my stress over this. I used to try to get into the new feed around holidays etc., but between indexing and t-shirt spam, I have given up on that strategy. 

[JB]

I still hope a real fix to this is coming (there are vague answers from the mod team that this is in the works, which I would expect of course, I am sure they don't like it for us or them either, but otherwise no real definitive answers still) and that things will return to the expect 24ish hours on our products popping into the MP and IN ORDER!

A bunch of things appeared the other day... then went away.. and now the things after it after appeared and all the the things that appeared are missing currently. This happened 2 or 3 rounds of indexing ago too (Can't keep track anymore!) and eventually resolved, but it is stressful to try to keep watch on. Especially when you are anxious/excited to see your new creations live!

But I am with you in the meantime, planning far ahead to be sure things are well situated for occasions in advance. Accepting this holiday season won't be the best if we didn't start back in the summer (which is truly the best practice for the holiday season anyway, even when indexing is perfect) and planning to do  better for next year!

And we have all the late winter and spring holidays and events to plan for now!

xo

[Scott]

All examples posted in this thread are accounted for, except two. If you still have products that are not appearing in the marketplace please post links to them below. Thanks

@BKMuir I don't see either of the products below in the marketplace, but they do appear in your store. I'll see what we can do with these.

https://www.zazzle.com/wall_decal_insect_stripes_in_orange_and_yellow-256919860107630678

https://www.zazzle.com/wall_decal_insect_stripes_in_greens_and_white-256525876004324251

[MLeWallpapers]

Yep, my problems from late October were fixed, thanks!

[Anne]

Wow, looks like everything is now appearing within 24 hours! Wonderful, thanks!

[northwestphotos]

Site is not indexing again. I have been clicking on products to refresh them the past 2 days and they are not updating.

[Marcia]

Not indexing since yesterday afternoon for me. And it had been working so well <sigh>

[Harmony]

indexing is slow again. No updating took place over the weekend

[Marcia]

Yeah, I second that. After indexing working absolutely beautifully for about a week, I've had no new products appear in the mp/my public store since 11/20.

[Harmony]

issue is occurring again. no indexing in the last few days

[northwestphotos]

Yes, no indexing last few days again. With all the new products hitting the marketplace, this is really hurting our bottom line trying to get our newly published products seen and sold. Hope the issue is resolved quickly.

[SharonCullars]

same problem. also new views seem to be stuck on the same products. wish they would just leave well enough alone. to some of us, this is our livelihood.

[Scott]

If you're experiencing issues please share a handful of products that are not indexed and we will review the situation. We apologize for the issues that you're experiencing.

[Marcia]

Hi Scott,

Thanks and here are 10 that haven't indexed yet (created on 11/27 & 11/28):
256577249245510846
256125657195363055
256089280560734448
256089280560734448
256808089207407605
256121006812705843
106885051791926622
106505285121298139
217141581908439522
217529820485032936

It's especially frustrating because besides showing up in the mp, I was hoping to get a bit of traction on them by pinning, which also isn't working. I appreciate your help on this.

[Harmony]

unfortunately it is not feasible for me to submit dozens of links... perhaps it would be helpful to know that nothing has indexed since Friday night? You system should have an indication of how many products that would represent

[Scott]

I'm just asking for a handful of links. Maybe 10 max. Doesn't need to be an exhaustive task or anything like that. You don't need to do it immediately, but next time you check on something like this grabbing a few product links would be helpful. Thanks in advance.

[Harmony]

https://www.zazzle.com/z/fl7x4rdz?rf=238689544697391253

https://www.zazzle.com/z/aub7qh0j?rf=238689544697391253

here's a few but i have essentially paused adding new products until things start moving again

https://www.zazzle.com/z/ahc5amic?rf=238689544697391253

https://www.zazzle.com/z/ljvloxb3?rf=238689544697391253

[MLeWallpapers]

I'm having trouble with products starting on the 26th such as https://www.zazzle.com/christmas_white_house_golf_balls-256355418686531423 and https://www.zazzle.com/christmas_white_house_at_night_in_washington_dc_golf_balls-256061667192496470

[MLeWallpapers]

I'm still not seeing those products or any other Christmas products I've made since then (11/26) in my back end Christmas category.  I see some of them in other places, like if I switch into the public storefront, or ones we pull to our website through the API, but they aren't showing in the back end correctly.

[northwestphotos]

Hi Scott...here are a few of mine that have not had views updated since Nov 27. I have a couple more of the new hanging tapestries that have not had views updated from the same date. I keep clicking on them every day, but no views are being recorded. As well, sold items on my storefront page have not been appearing for the past few days. Thanks for looking into this!

https://www.zazzle.com/pond_reflections_and_floating_ducks_photographic_hanging_tapestry-25673538058...

https://www.zazzle.com/japanese_garden_lantern_and_red_maple_leaves_hanging_tapestry-256738002368250...

https://www.zazzle.com/red_maple_leaves_and_bamboo_fence_photo_hanging_tapestry-256585167254185451

[Scott]

Last Viewed Date not updating is already being discussed here: https://community.zazzle.com/t5/technical-issues/last-viewed-date-not-updating/m-p/42798

The products that you've linked to above do not appear in the marketplace, so I'll leave the post up. Let's keep the two discussions separate moving forward.

[Polenth]

Stickers that aren't indexed:
https://www.zazzle.com/yellow_bee_great_work_stickers-217154354190026963
https://www.zazzle.com/cartoon_pure_honey_jar_label_stickers-217927293065867664

Socks that aren't indexed:
https://www.zazzle.com/black_rainbow_stripes_crew_socks-256167303261443814
https://www.zazzle.com/black_rainbow_spots_crew_socks-256628247790786271

The next item is indexed. It was the last to get through before everything froze:
https://www.zazzle.com/red_black_stripes_crew_socks-256557998022407160

[Polenth]

The stickers have just made it through, so the queue is moving.

[Marcia]

Yeah, same thing with my stickers, but not my cards (& cards were made a day earlier). Fingers crossed...

[JLynnW]

These are a few of the oldest of the newly created products that have not indexed/are not appearing in the marketplace. Thank you, JLW_PHOTOGRAPHY 

Product ID: 256118609858868015
Created on: 11/27/2022, 8:52 AM

Product ID: 256042712781537525
Created on: 11/27/2022, 9:05 AM

Product ID: 256491069196785697
Created on: 11/27/2022, 9:29 AM

[JLynnW]

Appears to be all caught up, Thank You

[Marcia]

Yes, all my outstanding products are now showing up. Thanks!

[Harmony]

indexing appears to have caught up on the 30th but nothing since

[PetStar]

Products for me haven't shown up since 11/29. Below are some links (there are more posted 12/1 but these were posted 11/30 and before). Thank you.

https://www.zazzle.com/first_christmas_modern_puppy_custom_photo_holiday_card-256872098914489113

https://www.zazzle.com/its_not_dog_hair_its_fur_fetti_chihuahua_throw_pillow-189972380453079052

https://www.zazzle.com/sparkle_the_tiny_chihuahua_puppy_dog_painting_throw_pillow-189309323067816935

https://www.zazzle.com/sparkle_the_tiny_chihuahua_puppy_dog_painting_round_pillow-256985975367870628

[PetStar]

Hi Scott,

Any updates on indexing? Per my reply yesterday, products have not updated since 11/30 for me. Thank you!

[Harmony]

still no updates. I had a couple products indexed before the weekend but they are no longer showing as being added to marketplace. What is going on?

[boldrain4923]

Hi,

I recently started a page last week Dec 1/2 and have been uploading designs, I am getting emails that items will be published in 24 hours but I have not seen any of the products show up in my Store.

If anyone could help that would be great.

[boldrain4923]

These are some of my Products IDs with dates created that do not show up in my store

Product ID: 217907678726217430
Created on: 12/2/2022, 9:45 AM

Product ID: 217272629291126847
Created on: 12/2/2022, 11:14 AM

Product ID: 217122349840744145
Created on: 12/3/2022, 10:17 AM

Product ID: 217233660635568210
Created on: 12/3/2022, 11:42 AM

Product ID: 217923184820473160
Created on: 12/3/2022, 2:28 PM

[SharonCullars]

well it's january 2023, and indexing is holding up my new products. when will this be fixed?

[Scott]

It was fixed, which is why this conversation went dormant for a month. Issues seem to be back, however. Let's use this new conversation to avoid confusion: https://community.zazzle.com/t5/technical-issues/new-products-not-being-added-to-marketplace/m-p/585...