Inquiry Regarding Pending Payment Status

[Saimarts]

Dear Zazzle Team,

I hope this email finds you well. I am writing to inquire about a payment that has been in the clearance period for over 30 days and was expected to be marked as "cleared" in March 2025. However, as of today, March 5, 2025, the payment is still showing as "pending" in my account.

I would appreciate it if you could look into this matter and provide me with an update on why the payment has not been cleared yet. Kindly let me know if any further action is required from my side to facilitate the process.

Thank you for your time and assistance. I look forward to your prompt response.

Best regards,
Zazzle Account Name: SaimArts,
Zazzle Account Email: saimsarosh@gmail.com

[Mariholly]

Payments are made on the 15th of each month.

[Saimarts]

Yes, I know that payments are made on the 15th of each month after the end of the month during which my Earnings exceeded the Payment Threshold. But before this (15th of the month) the status of payments are made cleared in the early days of the month in payments section, which is not shown or processed this time. "This is the issue that i want to clarify". 

[Sara_H · Accepted solution]

@Saimarts 

Each month payment schedule date differs depending on Zazzle (when it moves to pending) and they are under no obligation to let us know the exact date beforehand.

Sometimes it happens by the 5th, sometimes the 6th/7th/8th/9th/10th etc but you can guarantee if you have reached the minimum payment threshold for the previous month's sales (eg , The payment that will be processed for March are for any sales that have cleared in January) you will receive it by the 15th of the month. If that date falls on a weekend - sometimes it gets paid on the friday before but it has been known to fall on the monday.

March sales will not be paid until May 15th

tldr - be patient - it will happen if you've reached the payment threshold for January sales

[Wesha]

This month, my cleared royalties not yet queued for payment ... and its 5th, does anyone else waiting for this ?

[Sara_H]

@Wesha  there's no set date when royalties are queued for payment. Be patient

[Malissa]

It never says "cleared" until the actual payout.  So if you get paid via PayPal, then when it hits PayPal, soon after your account will show a cleared payment status.  Until then the payment will show pending.