Issue when posting new designs for sale: no "Sell" button, only the "Personalize" button

[TMGEE]

Hi! Is anybody having the same issue? I've been working for the past 2 hours on designs and when I try to post them for sale, the "Sell" button is not showing, just the "Personalize" button shows. I'm properly logged in my store, not on my profile page. I sent an email to Zazzle team. Is anyone else experiencing this issue? Thanks for your answers. Even if you can't help, I want to know if it's an issue on my end only, or a general one.

[Beth]

@TMGEE There are some items from the design tool that can not be used in items being sold publicly in a creator's store such as icons or backgrounds from the tool itself, which can sometimes be the cause of this issue.  Another reason can sometimes be if a design has not been started from a blank "create your own" template. 

That said, I've reached out to you by email to assist if none of the above are the cause of this issue. 

Beth 

[TMGEE]

Thank you for your answer, Beth. None of this is the issue. I've created these designs with blank templates, as I always do. I'll check your email.

[Cat · Accepted solution]

For cards & invitations make sure you've chosen an envelope and that the remove attribution box is not checked.

[TMGEE]

Thank you very much Cat! I had not checked an envelope! The Sell button re-appeared... Wow, small thing, big issue...😄

[Cat]

Hooray for small victories! 😀

[Sara_H]

@TMGEE another designer had a similar problem the other day https://community.zazzle.com/t5/technical-issues/missing-quot-sell-it-quot-button-on-a-mousepad-desi...

Perhaps you need to make sure your artwork is on a layer (they added a background color under theirs for the sell it button to kick in)

[TMGEE]

Thank you very much, Sara 🙂 I don't have a background color in my layers, but I will check out this post.