Last Viewed Date not updating (May 2023)

[Scott]

I'm closing the old conversation because there's staff members that are reading from Page 1, and that's a long time ago. We're most interested in the issues that may be impacting Creators today.

[Scott]

Ack, so I meant to move @AlanHarman 's post over to this conversation, but it got eaten by the forum software. I've added your store to the open ticket on this issue.

[Scott]

If you're still experiencing this issue please link us to a product that you believe is not updating properly. Or link us to 3-4 products.

Here's how I go about reviewing this situation: I go to the store backend and sort by Last Sold Date. I then look at each product and compare the Last Sold Date to the Last Viewed Date. If the two dates align then great. If the Last Sold Date is AFTER the Last Viewed Date then that's bad. This obviously doesn't take into account whether a user has viewed a product but does not purchase it, and for that I'd need to check in with engineering.

[Sara_H]

https://www.zazzle.com/funny_golf_course_quote_luggage_tag-256996909125488371

Last sold date - 4/23
Last Viewed date - 2 months 24 days (which should be last viewed date 1 month and 1 day if sold on 4/23 ?)

[Scott]

Sweet, thanks. The Last Viewed Date should not come after the Last Sold Date. (there may be some strange exceptions to this, but we can sort through that one ourselves)

[Harmony]

last viewed date is showing mostly 2 days ago for me, and did not index since yesterday evening items that i have viewed. Can't compare last sold date for products that haven't sold

[Sara_H]

I agree @Harmony 

had a hit yesterday in google analytics and the view count hasn't moved today

https://www.zazzle.com/golfer_dad_believe_motivational_quote_black_golf_socks-256322259263536449

[northwestphotos]

It's been 5 days since my views have updated in my store. Here's one example.

https://www.zazzle.com/home_sweet_home_sunset_photo_wooden_box_sign-256685323884650547

[ulysses]

Greetings! It's been five days since my shops updated properly.  Here are a few links to products within this shops:  https://www.zazzle.com/family_reunion_magnet-147380057217132961   https://www.zazzle.com/medical_doctor_graduation_balloon-256261563076189745   

https://www.zazzle.com/lacrosse_motivational_sports_poster-256194021620107822  

Thanks for your help with this. 

[zaralla]

Hi Scott, its not a single product that is the issue. When you try to see your complete views its always the same and hasnt changed in 5 days. It should change daily, and for some hourly or all the time. I have made a few sales so those products should be under VIEWED and they still are not and that was days and days ago. In other words the product views are frozen in time.

[Boki]

I agree.

[Flanerie66]

The same problem! My views hasn't change in 5 days. I checked on my Google Analytics and I received many views on my store but it is not reflected on Zazzle views. Some technical issue probably.

[Flanerie66]

The same problem! My views hasn't change in 5 days. I checked on my Google Analytics and I received many views on my store but it is not reflected on Zazzle views. Some technical issue probably.

[sanainvi]

Last date is not updating on my account also for past 6 days and new products or not appearing on marketplace . Here is a link to few of those products

https://www.zazzle.com/z/aw7ona4c?rf=238025554064968028

https://www.zazzle.com/z/7qqex6sp?rf=238025554064968028

and this is my store's link
https://www.zazzle.com/store/sanainvi/products

[Boki]

For me, "Last Viewed Date" was 2 days ago,...

[SStalter]

Same for me........2 days going on 3

[BadLands]

My Last Date Viewed sort stopped working on 5/25. All other view sort bys work.

ive had products viewed and sold in the past 12-48 hours hut everything shows as 3 days ago and older.

MineByDesign store

https://www.zazzle.com/z/rfyfcjs7?rf=238618318168849732

last sale 5/26/23

last view 26 days ago

https://www.zazzle.com/z/kpvmmx7y?rf=238618318168849732

last sale 5/25/23

last view 3 days ago

[chriiisss]

I'm experiencing this issue, one of my products:

https://www.zazzle.com/white_logo_pattern_business_brand_simple_company_l_lumbar_pillow-256243542057...

thanks!

[kgaspar]

Hi!

I m experiencing this as well.  An example: according to royalty history, one of my products sold on: 5/25/2023

At the same time, last viewed date for it was six days ago. 

Product in question: https://www.zazzle.com/school_reunion_photobooth_backdrop-256376353200978515

Generally, my last viewed date is said to be 4 days ago...

Thanks for checking, 

[Melissa_Patton]

Examples from my store:

Last Viewed Date: 30 days ago

Last Sold Date: 5/26/2023

https://www.zazzle.com/budget_shark_blue_ocean_baby_shower_invitation-256068550220379628

Last Viewed Date: 5 months ago

Last Sold Date: 5/27/2023
https://www.zazzle.com/pink_flamingo_pattern_animal_graduation_wrapping_paper-256093620899224316

Last Viewed Date: 17 days ago

Last Sold Date: 5/27/2023

https://www.zazzle.com/name_red_black_comic_coffee_mug-168203212901529042

[VivianD117]

example from my store, sold yesterday and last viewed in April:

https://www.zazzle.com/fun_glam_glitz_name_gold_trim_diamond_golf_cart_golf_hat_clip-256150643686292...

[Van]

Last sale date 5/22/2023

Last viewed date 3 mo 16 days ago

https://www.zazzle.com/lake_life_with_sun_and_waves_sticker-256346900928488112

[Echo]

Haven't had any views in 5 days for any of my products, and I usually get daily views.

[Clamat]

The same for me. I have had several sales these days, in Google analytics it shows me a lot of visits and the last day of views in Zazzle turns out 4 days ago.

[Kelly-Marie]

Hi, I seem to be experiencing this problem again today it now showing 5 days ago, Thanks 

[AngelaO]

Yes, 5 days with  no view for me on four stores and I have had a few sales so that's confusing.

[masoningrassia]

Views are not updating.  Haven't had views for 5 days on 3 stores and I normally get daily views.

[DCS]

I have 12 products that were created on 5/24/23 and 5/26/23 that have not been indexed and still have a red zero (0) on each of them, along with all the other products that have not been updated in 5 days.

[Laura-LiseWong]

Indexing hasn't moved for me since May 24th. So five days of no new stats.

[Zmajosava]

Same for my stores. No wiews for couples days. Google analytics says otherwise.

[HolidayHearts]

Not updating for me either.  Last viewed date 7 days ago on this product, but sold on 5/28/2023.  No views showing on anything since 5/25.

https://www.zazzle.com/teddy_bear_balloons_boy_bearly_wait_baby_shower_foam_board-256738291322734664 

Thanks in advance, Scott!

[SkullPilot]

Same problem here. No Last Viewed updates on my store after 29th March. (I usually visit my products as I publish them, to give them the 'once over' and make sure I haven't made any giant gaffes with the titles or other info, so usually I expect to see "1"'s for newish products, rather than "0"s.)

Here's a link to one from 4/17/2023 that still has a zero:

https://www.zazzle.com/pastel_blue_green_purple_spring_baptism_invitation-256983583212141506

Thanks for investigating! 👍

EDIT TO ADD: Maybe this reply should go into the "Views not updating" thread I just noticed. But I guess they're both connected - if the views are not updating, neither will the Late Viewed date. (Mod: feel free to move my comment to the other thread if reqd.)

[Cartoonasaurus]

Seven Days of "Last Viewed Date" not wooOOoorrRRRkking. But clearly you folks are well aware of the issue and are working on fixing it - hope this problem is solved soon! Thanks in advance...

[chessie]

Hi guys I am having the same issue as all above . 7 days since last viewed yet I have sold products every day in the last week. 
below is a link and pic. Thanks for your help. 
https://www.zazzle.com/store/just_fine_designs/products?st=LastSoldDate

 

[sweetandpretty]

also now views for the last 7 days for any of my products and I run pinterest ads. So there should be some views...

[Jadendreamer13]

My last viewed date was 6 days ago…

[PetStar]

My last viewed date was six days ago...😕

[Wesha]

Same here 😞

[Marcia]

Here's another example:
PID 256571943235447267
Last viewed: 5/24/23
Last sold: 5/29/23

I have plenty more examples if you need them.
Thanks.

[Boki]

Sales are terribly bad. All stores have the same error. This is what I just sold on 05/29/2023, and it was last seen on 05/24/2023. Thanks in advance for your help.

https://www.zazzle.com/watercolor_large_sunflower_elegant_collection_tissue_paper-256444370832654919...