My Collections page disappeared and I get an error message

[Maura]

My collections page was visible until yesterday afternoon. I was adding new products to a collection and all was fine then I tried to add another product to the collection and the glitching began. When I went to click on "Collection" I got this error message

 I cannot access my collections on the backend and if I make it a public view and click on "Collections" I still get the same error message. In addition to this huge problem, I lost the checkmarks that show up when you need to delete or add a product to a collection, so I'm unable to delete a product from a collection. Can someone please help me with this issue? Is this happening with anyone else?

[Mark]

Hi @Maura,

Thanks for flagging this. I have reported the issue to the team now.

[TAngelone]

Mark I too am still having the same issues as Maura. This is what I tried to post about earlier. Thanks again. 

[PetStar]

Happening to me as well. 

[Maura]

Here is an update: Late last night both issues were resolved.

Yesterday afternoon I called tech support and was told indexing was the cause of my disappearing collections page and that it was still visible to any customers that would land on my page even if I could not see it. The tech that was helping me could see my collections and told me that within 48 hours it should appear again without that error message page.

The other issue was the checkmarks, and he didn't understand why that was happening, and made a trouble ticket for me for more support. Both issues were resolved late last night. The collections are back, and the checkmarks are back. I still don't understand how the entire collections section page could have disappeared due to indexing, it would be nice if they had a system in place where my store or anyone else's doesn't come to a standstill due to indexing. That is the first time I experienced this. I hope this helps whoever is still having these issues.

[TAngelone]

I still cannot DELETE items from a collection. Moreover I am still having the same issues. I just created these collections which are set to PRIVATE or HIDDEN as my store and its product lines are still in development. When I click on the hamburger icon I am only prompted to ADD NOT DELETE products from a collection. This is very frustrating. Glad to hear Maura's and others' issues have been resolved. My issues have NOT been resolved unfortunately. Very frustrated and discouraged. 

[Maura]

TAngelone I hope your issues get resolved quickly, it's worrisome.

[chericarlisades]

Yes this is happening to me as well.

[Maura]

Unfortunately this happened to me again with a different collection after I added more pieces. After a few days  it showed again since it started right before the weekend and I couldn't get help. That's a lot of days all together without the use of collections. I see many people are having this problem.... I never had this problem before this last month and I hope Zazzle finds a solution. Did your collections come back?

[chericarlisades]

Actually this started a few days ago with a different collection, was getting that same error message as if the collection doesn't exist...smh, then magically the collection showed up. And now today it started happening again. I just checked and my collection is there with items in it, but it won't let me open it. If I click on my collection I get the "REQUEST ERROR" message. This is so frustrating!😠

[chericarlisades]

It's finally fixed, I can get to my collection that was having the issues. Keeping my fingers crossed🤞. Have you been able to get to yours???

[LynnRose]

....and the same for me with one collection that I was adding products to yesterday. 

Also, if I click on 'Show 200,' it will only let me see page one.

[Lola]

I'm having the same problem.  My collections page is showing an error.  Earlier one of my stores was showing an error, and then about 15 minutes later it came back. Now the collections page is showing an error.

[Pádraig]

Hi all,

I'm very sorry to hear that you are still experiencing this issue. Thanks for letting us know. We are investigating and I have highlighted your issues with our team.

Thank you for your patience!

Pádraig

[MillionAyres]

Adding my name to the list of people having this issue.

I logged in for the first time in a while yesterday. I cleaned up some products that had some issue, added a new collection, added new products, added categories and moved products into them. Everything was working great last night. This morning when I logged in to create some new categories and add new products, the website gives me the same error each time I try to access anything to do with Collections in my account.

- Chris

[MillionAyres]

Update - I was able to create a new product and add it to the proper Collection. When I'm on my Store page, I can see the new product is in the Collection. I can still get work done, I just can't click into the Collection itself for changes at this time.

Side note - when I click on the "Likes" tab at the top of my profile page, I get the same error.

[Scott]

Closing this discussion. Let's use the conversation below:

https://community.zazzle.com/t5/technical-issues/i-have-a-request-error-on-my-account-page-or-store-...