New products awol in marketplace again

Marcia
Valued Contributor III

Just wanted to give a heads up before the weekend that any new product that I've made from 6/14 on is still not appearing in either my public store or in the marketplace. Yes, I know that sometimes it takes a few days, but it has been a few days. (And this had been working so well lately...☹️)

20 REPLIES 20

CrazyMermaid
Valued Contributor II

Thanks for starting this thread. I am not seeing any products indexed after 6/14 either. It seems we get a few good days and then indexing goes wonky again. I guess it is just a reminder that we can't leave designs until the last minute.

JB
Contributor III

Same here. I think from 6/13 or 6/14. I was amazed because right before that, things were posting for me within like 8 hours for a couple days in a row, I was excited that they'd gotten it together! and then boom: the waiting game again. I wonder if there's a pattern to the days of the month when it gets molasses slow?? hmm... 

So frustrating! The HIGHS right before the low lows! lol.

kgaspar
Contributor

Yep, experiencing the same thing as well....products submitted on the 14th not on MP yet....

Pádraig
Moderator
Moderator

Hi all,

Thanks for bringing this to our attention. We are actively investigating the issue so hopefully this can be addressed shortly.

Thanks again,

Pádraig 🙂

What happened? Products came in the last two days, now they are all gone.

Marcia
Valued Contributor III

Thanks, @Pádraig Because now it's even worse. 12 of those products appeared in the mp yesterday. Now they're disappeared. And I also have 8 other ones that still haven't shown up. 

Scott
Community Manager
Community Manager

Engineering is aware of the situation. We hope to have everything fixed very soon.

JB
Contributor III

Thanks! I was happy to see things finally show up yesterday after 5 days only to look today and they're gone again lol *insert smacking my face with my hand emoji here*  fingers crossed it will be fixed soon!

CrazyMermaid
Valued Contributor II

I agree. Any small progress that was made yesterday, has disappeared.

Harmony
Valued Contributor

Products of mine that were showing as recently added to marketplace now are no longer showing as having been indexed. Has not updated properly in about a week

Scott
Community Manager
Community Manager

Try again.

If there are still products missing from the marketplace please link me to them.

Marcia
Valued Contributor III

All of my 32 outstanding products are showing now, save for 1. I made it yesterday, but the other 2 I made yesterday are showing up.

256861783435818604

Thanks!

Marcia
Valued Contributor III

Last product is in – thank you! (I would have edited/deleted the above post, but since I can't...)

Harmony
Valued Contributor

Indexing hasn't taken place in the last couple of days (Products from after 21 June)

Some for me: no indexing since June 21

I am seeing products from June 23 in my public storefront. 

Yes, indexing has come back. For me, last product on my public storefront was created on 6/24/2022, 2:32 AM.

Marcia
Valued Contributor III

Not for me. Yet.

Marcia
Valued Contributor III

I"m not seeing anything from June 23 – on.

Marcia
Valued Contributor III

BTW, everything showed up this morning (6/27). Hope it's all fixed & stays fixed at this point!