Not showing collection images when sharing to fb
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09-19-2023 10:11 AM
In the past when I have shared a collection to my fb page, the nice layout of images and cover photos has showed. Today, it's just a text block. I have waited a little bit to see if the images would populate, but they haven't.
Is this intended behavior?
Thanks,
Lora
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09-19-2023 10:40 AM
I have the same problem today. A few days ago it was still fine.
Collection and products do not show images.
However, I observed that when FB makes changes, it can break other things or things stop working altogether.
Creative Design Footprints
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09-20-2023 07:09 AM
Hi @LoraSeverson and @SylviaB,
Thank you for flagging this. I have passed the info onto our team and I will let you know when I have an update.
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08-30-2024 12:01 PM - edited 08-30-2024 12:01 PM
I also just started having this problem, it was fine up till today..
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03-17-2024 09:54 PM
Any updates? Been sharing my collection link to fb page but no products are showing only text link to site
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03-21-2024 06:33 PM
New collections have not been shown on FB for a long time. Can you fix it? Thank you.
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05-14-2024 08:24 AM
I've been having the same issue for about 2 months. Can no longer share my collections with the photos. Its just a text link. I was hoping this would be fixed by now
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08-29-2024 03:56 AM
Just a gentle nudge. I've just noticed this myself on both Pinterest and Facebook - no product images get shared over to the social media sites. Just a blank pin on Pinterest, or a link on Facebook.
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08-29-2024 04:08 AM
Add: this doesn't fix the Facebook problem - but I just tried sharing an older collection on Pinterest, and it was fine. It probably just needs a little time for the products in my new collection to be cached maybe.
Facebook (on the older collection) still does not share the images though. No idea whether that's a Zazzle thing or whether FB is messing about on their side.

