Not showing collection images when sharing to fb

LoraSeverson
Contributor III

In the past when I have shared a collection to my fb page, the nice layout of images and cover photos has showed. Today, it's just a text block.  I have waited a little bit to see if the images would populate, but they haven't.

Is this intended behavior? 

Thanks,

Lora

8 REPLIES 8

SylviaB
New Contributor II

I have the same problem today. A few days ago it was still fine. 
Collection and products do not show images. 
However, I observed that when FB makes changes, it can break other things or things stop working altogether. 
2023-09-19_10h29_26.png

Mark
Moderator
Moderator

Hi @LoraSeverson and @SylviaB,

Thank you for flagging this. I have passed the info onto our team and I will let you know when I have an update.

- Mark

Dgdesigns55
New Contributor III

I also just started having this problem, it was fine up till today..

silvanix
New Contributor II

Any updates? Been sharing my collection link to fb page but no products are showing only text link to site

Boki
Contributor III

New collections have not been shown on FB for a long time. Can you fix it? Thank you.

electra_cute
New Contributor

I've been having the same issue for about 2 months.  Can no longer share my collections with the photos.  Its just a text link.   I was hoping this would be fixed by now

SkullPilot
Contributor

Just a gentle nudge. I've just noticed this myself on both Pinterest and Facebook - no product images get shared over to the social media sites. Just a blank pin on Pinterest, or a link on Facebook.

Add: this doesn't fix the Facebook problem - but I just tried sharing an older collection on Pinterest, and it was fine. It probably just needs a little time for the products in my new collection to be cached maybe.

Facebook (on the older collection) still does not share the images though. No idea whether that's a Zazzle thing or whether FB is messing about on their side.