One of my stores is not visible to the public

[WBartworks]

My store called, WB Floral Designs is not visible to the public when I am in the public profile section and click "View Public Profile,"  even though I did not hide it in my settings.  I have been adding product to it since March of this year.  

[CreativeLeahG]

I can see it ?

[WBartworks]

Have you tried accessing it through my profile or my link?  I know you can see it if you click the link?  I just don't see it if I try to click it through my profile (when trying to switch from profile management to public view).

[Windy]

I cannot access that store from your profile either. Only through the link on your post can I access that store.

[WBartworks]

You're right!  I just checked.  It still can't be found through my profile.  I must have been in management when I saw it.  Darn!  How long does it take to get it fixed?  Wonder what the problem is.

[Windy]

As an additional point of info, when I click your Pet Store, I can see you on the right, as Creator. When I click your Floral Designs store, I see the media on the right and I don't see the Creator anywhere on the page.

[WBartworks]

Thank you for this info!  Something the moderator may want to pass onto engineering.  I wonder if my store has been hacked.

[Windy]

The moderator will probably never see this note. I doubt you have been hacked. Scott said they are working to see if it's a bug. Have you already tinkered around with your store settings? 

[WBartworks]

I looked at the settings and nothing seems to be off.

[WBartworks]

Scott, It's been a month now and my store still is not visible to the public.  What is the problem?  I've had that store since March.  Can you check with engineering, again?  All my settings and nothing seems to be off.  Do I need to create a new post to let engineering know that the problem hasn't been fixed yet?

[KeegansCreation]

I could not see it through your profile but I was able to see it through your link. So I went in and chose a product (Wildflowers Photo Block, octagonal) and opened a new tab to see if I could find it through searching in the MP. I could. So products from that store are visible in the MP even if the store doesn't show in your profile. I'm not sure what that means from the technical side but it does mean something.

[WBartworks]

I also wonder what it means from the technical side.  I'm interested to find out what the moderator(s) have to say about that.

[Scott]

Smells like a bug. Let's see what Engineering has to say.

[WBartworks]

Thank you, Scott!

[WBartworks]

Yeah!  My WB Floral Design Store finally appears through my profile!

[Windy]

I cannot see your WB Floral Design Store through your profile yet. Maybe it takes a while to get around to all the viewers?

[Scott]

Just to confirm, this is an issue that we're tracking. We hope to have this fixed very soon.

[WBartworks]

Tx, Scott.  I thought they may have forgotten about it, since it's been a while.

[WBartworks]

1. Visitors to my site will not be able to see my store as it is not visible through my profile.  In other words, when clicking on stores, you will not see my "WB Floral Design" store,  just my two other stores, WB Artworks and WB Petstore.  Some of you may say you are able to see my store after clicking the link that is provided at the bottom of the post, however, potential customers do not have access to this link.  

[Sara_H]

Have you checked your advanced settings?

Profile -> Settings -> Advanced Settings -> Select the store to be displayed in your public profile -> Submit to save

[CreativeLeahG]

They're already looking into as per earlier thread?

https://community.zazzle.com/t5/technical-issues/one-of-my-stores-is-not-visible-to-the-public/m-p/1...

[WBartworks]

I am still waiting for my WB Floral Designs store to appear in Public View.  I first reported this on April 19th.  Am I being too impatient?

[Scott]

Apologies for the delay here. I'll see if there's an update.

[WBartworks]

Thank you, Scott!

[WBartworks]

Dear Scott, 
Did you get an update or estimated time of when it can be corrected?

[WBartworks]

Scott,
Is there still no update on why my store is not visible to the public?   I can't believe it's taking this long to figure out the problem.  

[Windy]

It's possible @Scott might not see this without an @mention, so maybe he will see it now.

[WBartworks]

Thank you, Windy!  I greatly appreciate it!

[Scott]

I see every post that's been made in the Technical board.

Unfortunately, I don't have an update on this one. I do know that the team is incredibly busy at the moment, and it's likely that they're in the middle of other work. Bouncing between completely different projects (called "context switching") can be very difficult at times, so I usually try to pick my battles as carefully as I can. I'm still waiting for word back on what the status of this one is.

Although I do read every post here it's not always possible for me to break away from existing obligations to answer every question in the community. I do my absolute best, but sometimes I do get overwhelmed with other tasks. My apologies here.

[WBartworks · Accepted solution]

I finally got the answer from Scott.  Here is what he posted in another post when another member had the same problem:

Your member settings allows you to show/hide stores that appear on the publicly-visible page. Looks like only one store is selected, so only that store is displayed. If you want the new store to appear then you'll need to select that store. https://www.zazzle.com/mbr/238289660496616091/settings/advanced

@WBartworks can you check your settings, too? https://www.zazzle.com/mbr/238546143102014851/settings/advanced

I had just checked the settings in my WBfloraldesigns store to make sure I didn't hide the store.  I forgot that I also have to go to my profile member account to make this store available to the public.  

So many things to learn and remember on Zazzle.