I'm posting here in hopes someone from Zazzle sees this and can address it. I understand it's Christmas time and everyone is busy. But I do expect more from Pro Support. They should not be bogged down with customer issues, because they support creators and affiliates. I sent a time sensitive email 5 days ago to Zazzle Pro Support and 2 other Pro support contacts, with no reply received from anyone.
Here is the email...
To:
Pro Designer Support <prodesignersupport@zazzle.com>, Zazzle Project Promoter<designer.promoter@zazzle.com>, Zazzle - Team Creator <team.designer@zazzle.com>
Thu, Nov 30, 10:45 AM
"I have a collection of business products for a direct group of clients. All products are set to direct only. However, when I send the collection link to them, they cannot see anything. I checked it this morning and it says "This is private". It asks if I want to make it public, and I click yes. Then it reverts right back to private. I obviously want the collection to be viewable from a direct link I send to my clients.
Can you please fix this?
I have other collections for direct clients with the same issue. So I need to know how to correct this every time it happens, without bothering you.
This is a time sensitive issue as I owe them this link today.
Thank you"
