I just happened to notice that the product image is missing in the backend and on the product page. I have not come across any other products like this for the time being.
@MeganI was wondering if the additional information that I added on 4/26 could help the tech team figure out the problem. Thanks.
https://www.zazzle.com/whimsical_snow_capped_trees_christmas_star_holiday_t_shirt-235980943134920564
I have discovered that this item also displays as a missing image (gray square) in the backend. The cover image displays on the product page, but is missing other images.
I have done some digging and I found that these are the only 2 products on which I used an svg star image that shows just a blank white square in my images folder so the 2 issues may be connected. I am including more screenshots. Let me know if there is any other information that might be helpful.
Excellent! Thank you so much for fixing it in time for Christmas in July!
Giving this a bump up. I added more info to the thread that could help 2 weeks ago but I don’t think it was seen.
This is my best selling Christmas shirt and both products are editors picks that I don’t want to lose marketplace standing on from a bug/glitch out of my control. I don’t want to remake these items. We will most likely be having Christmas in July sales and I would love these items to show up properly.
Thanks!
