Products displaying weird!!!

[Marcia]

What is going on? I made a sale on some foam boards this morning & noticed it was displaying like THIS (PID#256450647290470207). It's on other foam boards of mine as well. But when, pretending I'm a customer, I switch out the template photos it displays correctly. It's not on all the foam boards I've created. Then I started to look at some of my collections & I'm getting THIS as well. Some collections are still displaying just fine. It seems random.  https://www.zazzle.com/collections/graduation_modern_script_calligraphy_with_hearts-1198279111560014...

WHAT is the deal??? Since this is graduation season & these are decent sellers of mine, this deeply disturbs me. This is going to hurt my sales. I know this is the weekend (Saturday, 3/25, around 10:30am pst) but I wanted to post this & get it out here already.

center photo not displaying correctlyphotos not displaying correctly

[Cat]

Very strange. It seems to have something to do with the photo cropping. I looked at a few of my photo collage designs where the sample images are cropped and couldn't re-create it, but I definitely see it on yours. I wonder if the new changes to the crop tool (announced here: New Tool Feature: Cropping ratio Lock - Zazzle) have anything to do with it.

[Marcia]

Oh geeze, I hope not! Or even if it that is the reason, it gets fixed. However, everything was fine yesterday. And I've cropped every single photo that I've used in a template product. Plus it seems random – the same product, different version, created at the same time is not affected. Also, these are not new products – I made some of these 2 or 3 years ago.

I just hope a moderator addresses this on Monday!

[Mariholly]

One of my designs looks like this today.

[Scott]

How are things looking now?

If you're still seeing issues please link me to the product so that I can pass this info along. Thanks in advance!

[JLynnW]

Here are 2 with same "weird" displaying Front views:

Product ID: 256123457279644768, newly created, but have hidden

Product ID: 256839819003584339

I can probably share additional, if necessary. 

Thank you, JLW_Photography

[Marcia]

@Scott Still not correct.

Here're some examples, product page looks fine but when you click on product, it's the same as I had posted over the weekend (screen snaps above):
PID 256985704293628294
PID 256450647290470207
PID 256763951703084042
PID 256257183112582218
PID 256618019228480188
There's more but you get the idea.

And also the collection from yesterday is still a mess:
https://www.zazzle.com/collections/graduation_modern_script_calligraphy_with_hearts-1198279111560014...
If you click on some of the weirdly displayed products their product page is fine but others are still bad on their individual product pages.

Thanks so much, Scott, for dealing with this!

[Marcia]

BTW, collection appears fine now, not because anything Zazzle did, however. Last night I noticed that the products themselves were displaying on their respective product pages correctly (except for yard signs, which for some reason were displaying in the different views both morgana and the font I changed it to, everglow, last August – which is a new glitch). So I went in and manually changed the product view for the weirdly displayed products & even moved some products down from the 1st 24 products in the collection and everything looks good now. Would have been great if I hadn't had to troubleshoot & do all that, though.

[ievaj]

One of my bestsellers is ruined 😞 I hope it's fixable because I  still don't have access to the Design Replace feature. Product ID 256835786385783054

thank you

[Homeland]

HI @Scott

I was going through my collections and found that some of my designs were distorted. Some the product photos were good others for the same product was distorted. I started to hide them until I could find out if this was a Zazzle website wide technical problem. I made them public so I can show them to you. Hopefully all can be fixed without me having to redesign the product. I look forward to your reply.

Denise

Here are some:

https://www.zazzle.com/i_love_you_as_my_phone_t_shirt-235370514756792535

https://www.zazzle.com/help_wanted_now_hiring_christmas_holidays_custom_window_cling-256053398812541...

https://www.zazzle.com/i_love_my_dog_mom_heart_personalize_t_shirt-235655426015349395

https://www.zazzle.com/happy_birthday_photo_personalize_card-256352924895210054

[Marcia]

@Scott  It's back & not working correctly. A customer asked me to create one of my graduation posters in a different color way. (I was actually making other posters earlier today in different colors and everything was fine.) So I go into the design tool and see THIS:  inside design toolproduct mockup, shown correctly

It's probably just a display issue glitch that will end up printing correctly. However, it's going to scare potential customers away if they go into the design tool. Please fix this for good. I'm sick of this happening. And like I said before, everything was working correctly earlier in the day.

[Marcia]

Forgot to add these:
PID 256094237765057205 new poster
PID 228915933213069495 original poster

But all of my poster and foam board variations are now displaying incorrectly in the design tool. If you need additional PIDs, I can also give them to you.

Thanks in advance!

[Scott]

I see the issues here. Thanks for the examples.

[Marcia]

Thanks so much. I appreciate your help with this!

[plumb4me]

I have the same issue on at least one product, I haven't check any other products. I did change the cropping and it seems to have fixed the problem. I used the replace product tool, to get the changes approved.

https://www.zazzle.com/create_your_own_4_photo_collage_flat_card-256021584098812846

[MarciaC]

I am also experiencing theses issues. Many of my photos are cropping weird. Here are examples. 

https://www.zazzle.com/sunflower_and_roses_rustic_photo_save_the_date-256105215723771835  

https://www.zazzle.com/sunflower_and_roses_rustic_photo_wedding_invitation-256266273316595024

[Scott]

We're working on a fix for this now. No work is needed from your end.

[Scott]

Alright, should be good here. Sorry about that.

[JLynnW]

Looks correct until viewed on product page via both Market Place and backend. My apologies for not knowing how to include a screen shot of defective view.

Product ID: 256839819003584339

Jazzy Saxy Saxophone Customizable
by JLW_Photography

[JLynnW]

Thank you! It appears to be fixed.

[Laura]

I've noticed a few of my agate designs are displaying incorrectly (certain pieces of the design are blank in the preview). Here are two: 256472810713947886 and 256196744735774689

Thanks for your help! Let me know if you need more examples.

[VivianD117]

I just had this happen with this one — do we need to fix them ourselves or wait until the technical issues fixes itself.  This is a Cornhole set that has actually sold . . https://www.zazzle.com/scenic_ocean_beach_sand_monogram_name_cornhole_set-256099629621742048

[Scott]

If you're talking about the monogram being off-center, that's something that may have existed ever since the product was published. Back in September of last year a customer placed an order for this product and the monogram was equally off-center. They cancelled the order and re-ordered with a centered monogram. It doesn't look like this issue was caused by the issues we were seeing earlier.

[VivianD117]

Is there a way for me to send you what I see — I see the same thing on my desktop as well as my iPad — what I see is that most of the content is missing . . . (The actual beach scene).   I can easily screen print it — but I don’t know how to attach the screen print to this.  

[VivianD117]

this is what I see on both my desktop and my iPad . ..  

[ievaj]

@Scott 

One of my best sellers is still displaying weird-all messed up. Technical issue is still not fixed. Can you please take a look at it. Thanks.  https://www.zazzle.com/green_agate_gold_glitter_gratitude_journal-256835786385783054

[Scott]

This product looks good to me. Can you try clearing your browser cache and cookies and try again? If the issue persists can you describe what you're seeing?

[ievaj]

After clearing browser cache and cookies I'm seeing this..

[ievaj]

It's fixed ! Thanks so much for your help .😊

[ievaj]

@ Scott  I just searched for gratitude journal in MP and it came up on the 1st page with messed up image. I would appreciate if you could fix this. 

p.s thank you for fixing this issue on my store page.

[Scott]

It might take a bit more time for the search results page to be updated. 

[ievaj]

@Scott  It's been two weeks and my design still does not display correctly in MP. It still looks terrible when viewed on PC ( I have viewed on at least four different PC's) . However it looks correct when viewed on mobile. Please could you fix this issue as I have sold this product before and I know this will certainly affect my future sales.  Thank you

[Scott]

Ok, I've sent this over to engineering for a closer look. Strange.

[Scott]

Should be good now. Sorry about this.

[ievaj]

@Scott  It's fixed !  Thanks so much 😊