Profile and store banner images won't update properly when changed

Dave_G
New Contributor III

Profile picture and store banner images won't update properly when changed.

I am setting up a new store and I'm having trouble getting my profile picture and store banner to show up properly. Same with my creator account page.

Here's what happens:

I select images for the profile and banner in my store settings. I crop and select accept changes. The store banner does not show up, even when I select "View public Profile". Same thing happens on my main creator account page.

Additionally, when I select an image for the profile picture in my store, it does work, but it also changes the profile image on my creator account. I would like two different profile images ... one specific to me as a creator/artist, and another one that is branded to my store.

Neither of these features seems to be working as they should. Any help or guidance would be appreciated.

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Emma
Moderator
Moderator

Hi all, 

I am going to turn off new replies on this thread so we can keep the discussion within the original thread that @Cherie has kindly linked above. Please consult that thread for updates on this known issue that we are working to resolve. 

Many thanks,

Emma 🌻