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08-11-2022 11:38 AM
Profile picture and store banner images won't update properly when changed.
I am setting up a new store and I'm having trouble getting my profile picture and store banner to show up properly. Same with my creator account page.
Here's what happens:
I select images for the profile and banner in my store settings. I crop and select accept changes. The store banner does not show up, even when I select "View public Profile". Same thing happens on my main creator account page.
Additionally, when I select an image for the profile picture in my store, it does work, but it also changes the profile image on my creator account. I would like two different profile images ... one specific to me as a creator/artist, and another one that is branded to my store.
Neither of these features seems to be working as they should. Any help or guidance would be appreciated.
Solved! Go to Solution.
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profile photo
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08-11-2022 11:59 AM
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08-11-2022 11:59 AM
Yes, it has been reported here:
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08-11-2022 02:46 PM
Hi all,
I am going to turn off new replies on this thread so we can keep the discussion within the original thread that @Cherie has kindly linked above. Please consult that thread for updates on this known issue that we are working to resolve.
Many thanks,
Emma 🌻
