Public Products Not Showing For Customers

[birdorable]

Hi, I am having a problem with my products showing for customers in my store. In the back end, items that are set to Public are not showing on the front end for customers. This is across many different sections in different stores in my account.

In the past I could give a product another chance by changing the status from Hidden to Public and it would indeed become Public to customers. But it has not worked like this for some time.

Some of these products were created as early as 2008 when I started with Zazzle. I am mostly trying to revive products that have sold in the past, and products that I would like to promote. I searched the forums for similar issues and all I could find were folks worried about products not showing up within 48 hours or a few days.

I have written to Zazzle support but I haven't heard anything since November and I was just wondering if anyone else is experiencing this? I posted about this back in November but didn't do a good job of explaining the problem. Hopefully this time it's more clear.

Thanks.

[Windy]

I too have been reviving old products. I have been here since 2005. I always make sure to change up my tags a little bit rather than simply hitting the "make public" button. This has worked to take all of my products out of hiding. (Although some I had to delete because I can draw and design a LOT better now than I could in my early days here. )

[Mark]

Hey @birdorable,

I am sorry to hear you have been experiencing this issue.

Can you please provide some example products you have updated and still aren't showing in your public store?

Thank you!

[birdorable]

Hi Mark, thanks for you help.

Back on 11/15/23 I sent a message RE: Zazzle Seller Inquiry .0559000051251 with examples. Here are some:

Yellow-eyed Penguin: back end shows 5 public, front end 404 error
https://www.zazzle.com/store/birdorable/products?cg=196999067550282059

Birdorable Dunlin: back end shows 6 public, front end 404 error
https://www.zazzle.com/store/birdorable/products?cg=196604600430181672

Pine Grosbeak: back end shows 3 public, front end 404 error
https://www.zazzle.com/store/birdorable/products?cg=196962316645450537

Wilson's Plover: back end 4 public, front end 2
https://www.zazzle.com/store/birdorable/products?cg=196193983691142469

Vermilion Flycatcher: back end 5 public, front end 1
https://www.zazzle.com/store/birdorable/products?cg=196476513499343596

Azure Tit: back end 4 public (1 discontinued), front end 1
https://www.zazzle.com/store/birdorable/products?cg=196761343183573590

All of the products have sold at one point and I would like to try to promote them again. These are just examples from Birdorable but I see this issue across all of my stores. Thanks.

[Mark]

Hey @birdorable,

Thank you for sharing the examples. I have reached out to the team and will reply to you via email when possible.

Thank you.