"View Insights" not working

[ulla_hennig]

There is a difference between "Quick stats" and "View insights". I see views on "quick stats", but nothing there on "View insights". Has this function been disabled? 

[Joanna]

Hi @ulla_hennig, thanks for your comment.  So Quick Stats and View Insights will have a different definition of views.  The Quick Stats dedupes views and the View Insights do not, so these will always have a higher count.  I hope this helps you!

Thanks again, Joanna

[ulla_hennig]

Thank you for the quick answer. You say that "view insights" have a higher count. Let me just give you an example: 

https://www.zazzle.com/lush_roses_pattern_notepad-256486041689963657

Quick stats tell me that there has been one view on 30 April 2025. View insights show no view at all. How comes? "View insights" has been a very important tool for me. I do a lot of marketing and product promotion on X. So it would be very helpful if you could have a look into the matter.

And to my fellow Zazzlers: Are you working with the "View insights" tool?

[Windy]

I have a different problem with the View Insights. I often see on View Stats  that the product was last viewed more than a year ago, but the View Insights shows several views, maybe two months ago.

Current Example of a product I am reviewing right now:

Quick Stats shows last view was January 3 2024.

View Insights for same product, shows a view in March of 2025.

It's impossible to know which to believe. The fact that I have recent View Insights makes me keep some products I might otherwise delete if the statistics which Zazzle  is generating were consistent with each other.