"View Insights" not working

[ulla_hennig]

There is a difference between "Quick stats" and "View insights". I see views on "quick stats", but nothing there on "View insights". Has this function been disabled? 

[Joanna]

Hi @ulla_hennig, thanks for your comment.  So Quick Stats and View Insights will have a different definition of views.  The Quick Stats dedupes views and the View Insights do not, so these will always have a higher count.  I hope this helps you!

Thanks again, Joanna

[ulla_hennig]

Thank you for the quick answer. You say that "view insights" have a higher count. Let me just give you an example: 

https://www.zazzle.com/lush_roses_pattern_notepad-256486041689963657

Quick stats tell me that there has been one view on 30 April 2025. View insights show no view at all. How comes? "View insights" has been a very important tool for me. I do a lot of marketing and product promotion on X. So it would be very helpful if you could have a look into the matter.

And to my fellow Zazzlers: Are you working with the "View insights" tool?

[Sara_H]

@ulla_hennigMake sure you have Last 365 selected in the drop down

and the views are not "live" so it could take a couple of days for it to populate - says "last updated yesterday"

as @Windy says - all the stats are inconsistent with each other and I'm pretty sure there's more than "deduping" going on

ymmv

[Windy]

I have a different problem with the View Insights. I often see on View Stats  that the product was last viewed more than a year ago, but the View Insights shows several views, maybe two months ago.

Current Example of a product I am reviewing right now:

Quick Stats shows last view was January 3 2024.

View Insights for same product, shows a view in March of 2025.

It's impossible to know which to believe. The fact that I have recent View Insights makes me keep some products I might otherwise delete if the statistics which Zazzle  is generating were consistent with each other. 

[MaggieA]

Think this might be concerning the same question? https://community.zazzle.com/t5/ask-a-question/views-on-product-page-verses-views-on-insight-page/m-...